Manage client onboarding, training, and transitions; provide CIRBI demos and support; monitor client satisfaction through check-ins and reports; resolve escalations, document issues in Salesforce, assist on projects, and recommend process improvements.

Manage post-sales client relationships and onboarding, deliver CIRBI demonstrations and training, coordinate study start-up transitions, track client satisfaction and metrics, generate reports, act as primary Advarra/CIRBI contact, and collaborate internally to resolve issues and improve the client experience.

Lead and scale demand generation programs, ABM, paid media, and campaign operations to drive predictable pipeline and revenue. Build and mentor the team, optimize MarTech and analytics, partner with sales to improve conversion and ROI, and manage budget and performance forecasting.

Embed clinical science into analytics and product teams to translate operational datasets into actionable protocol design, enrollment, feasibility, and risk-mitigation recommendations. Lead scientific interpretation of eligibility, enrollment modeling, site performance, and analytic model validation. Engage sponsors with deliverables and presentations and develop scalable methodologies, templates, and playbooks to support study design and product roadmap.

Lead and scale Advarra's social media strategy and channels, manage paid and organic campaigns, create and optimize content, run experiments, report KPIs, build community and influencer relationships, ensure compliance and governance, and partner cross-functionally to support brand awareness and pipeline growth.

Qualify inbound leads across chat, email, phone, and social to create sales opportunities. Schedule demos, log interactions in Salesforce, and collaborate with Account Executives and Marketing to meet activity and conversion targets while staying informed on products and industry trends.

Provide multi-channel product support for Advarra applications, troubleshoot complex customer issues, escalate and liaise with Product and cross-functional teams, advocate for customer needs, demonstrate product updates, and build strong customer relationships to deliver timely resolutions.