Teams at Adda247

Handle customer queries via calls, email, and chat; use CRM to record interactions; resolve issues with internal teams; build communication, problem-solving, and customer-handling skills in a target-driven EdTech environment.

Provide guidance and support to students or candidates on exam preparation, study planning, registration processes, test-taking strategies, and stress management; coordinate exam logistics and communicate with institutions and parents as needed.

Conduct outbound phone counselling to move prospects from initial contact to qualified leads, present virtual product solutions, convert prospects to sales to meet pipeline targets, respond promptly to leads, use CRM expertly, work to weekly/monthly metrics, and perform in-office headset calling.