Jobs at Ada

Own Ada’s partner co-sell motion by sourcing and accelerating partner-influenced deals, building joint go-to-market plans, expanding AWS and Microsoft marketplace revenue, and increasing partner-sourced pipeline. The role collaborates with account executives, partners, Deal Desk, and Sales Operations; maintains Salesforce deal data; enables sellers and partners; and identifies new ecosystem investment opportunities.

Own Ada’s partner co-selling strategy, working with account executives and strategic partners to source, develop, and close partner-influenced deals. Build joint go-to-market plans, account and territory strategies, marketplace revenue through AWS and Microsoft, and partner-sourced pipeline. Maintain accurate Salesforce records, streamline deal registration and contracting, enable internal and external sellers, and identify ecosystem opportunities for future investment.

Own the DACH and Nordics enterprise sales territory, managing the full B2B SaaS sales cycle from pipeline generation through closing and account expansion. Build a $1M+ new-business ARR territory, maintain 4.5x pipeline coverage, exceed quota, develop executive relationships, and open enterprise segments across airlines, gaming, travel, and telecommunications. Collaborate with SDRs, marketing, partnerships, product, and customer solutions teams while delivering accurate forecasts. The role requires approximately 30% regional client travel and occasional London team visits.

Manage a portfolio of approximately 60 B2B SaaS customers, owning retention, renewals, account health, forecasting, and expansion opportunities. The role involves conducting customer check-ins and business reviews, demonstrating product value, identifying risks, coordinating with internal teams, and escalating accounts when needed. Success requires strong organization, customer communication, commercial awareness, follow-through, and comfort managing a high-volume book of business.

Support SMB and MME customers through activation, adoption, growth, and retention. Resolve escalated inquiries, provide AI and platform guidance, identify at-risk customers, execute proactive engagement strategies, host customer sessions, and increase automated resolutions. Use internal tools, AI, automation, and data-driven insights to manage customer relationships at scale while collaborating with Professional Services, Sales, Product, Engineering, Marketing, and Revenue Operations.

Support and retain SMB and MME customers through scaled customer success, technical guidance, proactive engagement, automated strategies, and platform adoption. Resolve escalated inquiries, identify at-risk accounts, host customer meetings, drive automated resolutions, and collaborate with Product, Engineering, Marketing, Sales, Analytics, and Professional Services to improve customer outcomes and retention.