Jobs at Ada

As a Sales Development Representative, you will engage with potential clients, deliver informative consultations, and develop innovative prospecting strategies for Ada's AI solutions.

Triage, troubleshoot, localize and escalate complex client issues; deliver technical customer support; assist non-engineering teams with debugging; maintain internal documentation; derive structured feature requirements and bug reports from stakeholder information.

The Implementation Consultant will oversee enterprise client onboarding, implement AI solutions, manage integrations, and provide strategic guidance to ensure successful project launches and client satisfaction.

The Enterprise Account Executive is responsible for driving revenue growth by expanding the client base and managing existing accounts, with a focus on building relationships and achieving sales targets in the B2B SaaS sector.

Lead and scale Ada's global consulting and systems integrator partner ecosystem. Recruit and enable GSIs/RSIs, drive partner-sourced pipeline and net-new logos, build joint business plans, coordinate cross-functional GTM and PS engagement models, and track partner performance to deliver measurable revenue impact.

Act as post-sales trusted advisor managing a book of clients to deploy, scale, and optimize Ada's AI customer experience solution. Guide integrations and system architecture, improve AI agent performance through data analysis and transcript reviews, drive adoption and measurable outcomes (automated resolution, CSAT, ROI), and surface expansion opportunities while translating technical concepts for non-technical stakeholders.

Lead and grow strategic hyperscaler and technology partner relationships (AWS, Azure, Google Cloud, CRM/CCaaS platforms). Define alliance strategy, build co-sell/co-market programs and marketplace listings, drive partner-sourced pipeline and revenue, coordinate cross-functional execution, manage executive alignment, and track partnership performance using data-driven scorecards.