Jobs at Activated Insights

Leads full-stack development and modernization of Linux-based applications across on-premises and AWS environments. Designs architectures, integrations, APIs, and phased legacy-system modernization using Python, Django, PHP, Laravel, databases, Kubernetes, and cloud infrastructure. Provides technical leadership through code reviews, roadmap ownership, troubleshooting, DevOps, CI/CD, automated testing, observability, security improvements, and stakeholder collaboration.

Manage a portfolio of B2B SaaS customer accounts, serving as the primary contact and driving engagement, training, adoption, retention, and expansion. Monitor customer health and Net Promoter Scores, document activities in Salesforce, provide webinars and check-ins, and identify growth opportunities. Collaborate with Product, Implementation, Sales, and Marketing teams to deliver a seamless customer experience while managing multiple priorities.

Manages satisfaction research center operations, including workforce scheduling, timekeeping, payroll administration, mail processes, vendor coordination, KPI dashboards, systems support, and process improvement. The role forecasts staffing needs, audits workforce data, monitors operational performance, coordinates with IT on call center systems, and drives productivity and cost-efficiency improvements across two call centers.

Own product backlog and run agile ceremonies for assigned products. Triage and escalate customer issues to engineering, author enhancement PRDs, validate releases and UAT, maintain product knowledge base, support Sales/Marketing/Customer Operations, and coordinate roadmap scheduling and GTM handoffs.

Full-cycle, quota-carrying Account Executive owning a territory to drive net-new business and expansion in the senior living/post-acute market. Manage complex, multi-stakeholder sales cycles, build executive relationships, maintain accurate pipeline and forecasting, and align solutions to deliver measurable ROI while partnering with marketing and contributing to team success.

Own technical product management for platform integrations and shared services: run partner/vendor technical calls, read API specs, triage escalations, manage backlog and sprints, author integration contracts and PRDs, validate end-to-end integrations, produce runbooks and release communication, and support UAT and GTM handoffs.