Teams at Activated Insights

Own product backlog and run agile ceremonies for assigned products. Triage and escalate customer issues to engineering, author enhancement PRDs, validate releases and UAT, maintain product knowledge base, support Sales/Marketing/Customer Operations, and coordinate roadmap scheduling and GTM handoffs.

Full-cycle, quota-carrying Account Executive owning a territory to drive net-new business and expansion in the senior living/post-acute market. Manage complex, multi-stakeholder sales cycles, build executive relationships, maintain accurate pipeline and forecasting, and align solutions to deliver measurable ROI while partnering with marketing and contributing to team success.

Manage a portfolio of B2B SaaS customer accounts, serving as the primary contact and driving engagement, training, adoption, retention, and expansion. Monitor customer health and Net Promoter Scores, document activities in Salesforce, provide webinars and check-ins, and identify growth opportunities. Collaborate with Product, Implementation, Sales, and Marketing teams to deliver a seamless customer experience while managing multiple priorities.