Teams at Activated Insights

Lead and scale the Customer Success function by managing and mentoring CSMs and Specialists, developing customer success strategies, improving retention and growth, analyzing customer feedback and KPIs, and presenting results to senior leadership. The role requires strong account and people management, delegation, prioritization, communication, and customer-centric skills, plus the ability to work onsite in Rexburg, Idaho.

Manage a portfolio of B2B SaaS customer accounts, serving as the primary contact and driving engagement, training, adoption, retention, and expansion. Monitor customer health and Net Promoter Scores, document activities in Salesforce, provide webinars and check-ins, and identify growth opportunities. Collaborate with Product, Implementation, Sales, and Marketing teams to deliver a seamless customer experience while managing multiple priorities.

Leads end-to-end software development for a high-growth SaaS platform, including architecture, implementation, testing, deployment, maintenance, and DevOps automation. Develops cloud-native applications using PHP, Laravel, MySQL, AWS, Kubernetes, Docker, and Terraform. Champions secure coding, observability, performance, and engineering KPIs while collaborating with Product, Design, Data, and Security teams. Leads sprint planning, delivery tracking, knowledge sharing, and technical direction in a remote-first environment.