Teams at Activate Group Limited

Manage customer complaints from receipt through resolution in line with FCA DISP requirements. Investigate cases, deliver fair evidence-based outcomes, identify vulnerable customers, and produce compliant written responses. Analyse complaint and operational data to uncover root causes, recurring themes, and systemic risks. Present improvement recommendations, coordinate stakeholders and service providers, maintain auditable records, and contribute to governance, audits, and complaint-handling process improvements.

Own the roadmap and product strategy for OEM-facing products, including AvantelIQ and Total Loss Avoidance. Build relationships with major automotive partners, translate requirements into product improvements, and collaborate with development, QA, UX/UI, and data teams on delivery. Define product metrics, monitor performance, support compliance, and identify automation and data-led opportunities. The role also contributes to establishing product management best practices across the organization.

Manages performance, compliance, audits, and business improvement across a regional network of automotive bodyshops and dealers. Analyzes operational data, monitors KPIs, conducts vehicle inspections, supports repair volume and profitability growth, and coaches sites on improvement plans. Builds relationships with work providers, promotes manufacturer programs, addresses customer feedback, and ensures adherence to repair, paint, environmental, and ADAS standards.