Jobs at Actionstep

Supports FP&A forecasting, budgeting, profitability, pricing, gross margin, and commission analysis. Builds financial models, conducts variance and scenario analysis, contributes to executive reporting, validates data, automates recurring finance processes, maintains dashboards, and supports finance data infrastructure. Partners with Finance, RevOps, Sales, Billing, and Operations to improve data quality and decision-making.

Manage customer support enquiries from initial contact through resolution. Investigate and troubleshoot technical issues, conduct screen-sharing sessions, explain solutions clearly, document interactions and resolutions, and collaborate with Customer, Product, and Engineering teams. The role also involves building product knowledge, sharing solutions internally, and improving the overall customer experience.

Own SaaS product strategy, roadmaps, requirements, feature development, integrations, and launches for enterprise customers. Lead AI-powered product capabilities from concept through go-to-market, using customer research, market analysis, and data-driven prioritization. Coordinate cross-functional engineering, design, marketing, and sales teams; create product artifacts; manage stakeholder communication; conduct discovery and beta programs; and represent the company at customer events. The role requires strong agile product management, user experience, launch execution, and leadership skills.

Supports FP&A through budgeting, forecasting, variance analysis, profitability analysis, financial modeling, pricing and gross margin analysis, and commission calculations. Builds reports, dashboards, and data models; automates recurring finance processes; validates data quality; and contributes to finance data infrastructure. Partners with Finance, Sales, RevOps, Billing, and Operations to provide accurate analysis for executive decision-making and strategic initiatives.

Provide first-line and second-line customer support for a SaaS legal practice management and accounting platform. Manage ticket queues, live chats, emails, calls, and screen-sharing sessions; investigate root causes, resolve issues, escalate appropriately, and maintain customer updates. Meet service-level and satisfaction targets while collaborating with support, customer, development, and third-party teams in a distributed environment.

Provides first-line and second-line customer support for a legal practice management and accounting SaaS platform. Manages ticket queues, live chats, emails, phone calls, and screen-sharing sessions; investigates root causes, resolves issues, escalates appropriately, documents product knowledge, and keeps customers informed. The role prioritizes service-level agreements, customer satisfaction, response times, resolution rates, and collaboration across geographically distributed support, customer, and development teams.

Manage UK SaaS implementation partners by maintaining relationships, monitoring certification compliance, delivery performance, CSAT/NPS, health scores, risks, and revenue opportunities. Support partner onboarding and mutual success planning, coordinate with enablement, project operations, customer success, sales, and services teams, and improve training and certification programs. Identify advocacy opportunities, escalate systemic issues, and report partner performance to leadership.

Seeking an Account Executive with proven SaaS sales experience, specifically in the legal industry, to grow customer base and meet sales targets through effective outreach and consultative selling.

Manage a portfolio of law firm customers across Australia and New Zealand to drive ARR through cross-sell, upsell and expansion. Build strategic account plans, lead commercial conversations, maintain Salesforce pipeline, partner cross-functionally, capture product feedback, and hit quarterly revenue and retention targets.