The Customer Support Analyst at Actionstep will manage customer inquiries through various channels, resolve issues efficiently, and contribute to product knowledge documentation while ensuring high customer satisfaction.

The Senior Account Executive will drive new customer acquisition, manage full sales cycles, and build relationships with key law firm accounts in Australia and New Zealand. Success is measured by revenue generation and growth of customer engagement.

Lead product strategy for new modules and features, focusing on AI innovation, customer engagement, and cross-sell strategies. Drive revenue growth through effective market discovery and team leadership in a SaaS environment.

Lead and mentor the Account Executive team, shape sales strategies, drive revenue growth, and support high-value opportunities in the ANZ legal sector.

The Customer Support Analyst will provide technical and customer support, manage live chats and tickets, and document product knowledge.

The Account Executive will focus on generating sales in the Emerging Firm Legal market, engage in prospecting, demo presentations, and lead closing efforts.

Partner with Sales to design and demonstrate scalable Actionstep solutions for mid-to-large law firms. Configure demos/POCs, validate integrations (DMS, Microsoft 365, finance, reporting), support data migrations, produce technical RFP responses, and collaborate with Product and Engineering on integration scope and product gaps.

This role supports revenue systems and processes for sales execution, ensuring data accuracy and effective communication across teams. The analyst will manage Salesforce administration, improve data quality, support automation, generate reports, build user relationships, and facilitate training.

This role supports revenue systems, data processes, and sales execution using Salesforce and various GTM tools to enhance efficiency and data quality.

Manage and oversee CCP-led and internal implementations, ensuring projects meet scope, budget, and timelines. Coordinate partners, customers, and internal teams, drive partner governance and enablement, track delivery performance, resolve escalations, refine delivery frameworks, and capture lessons learned to improve outcomes and scalability.

Manage and oversee CCP-led and internal implementations, ensuring alignment with delivery frameworks, timelines, scope, and budget. Coordinate partners, customers, and internal teams, track partner performance, resolve escalations, refine governance, deliver training/onboarding, maintain documentation, and drive continuous improvement to achieve customer outcomes.

The Account Executive will drive revenue growth at Actionstep by acquiring and expanding the customer base, achieving KPIs through sales activities and collaboration with marketing.

The Sales Development Representative will drive customer growth by meeting sales targets, generating leads, and developing relationships through outbound activity.

The Solutions Engineer collaborates with sales teams to understand customer needs, conduct product demonstrations, and provide pre-sales technical support while maintaining strong customer relationships.

The Customer Success Manager will manage relationships with customers, drive product adoption, support renewals, and ensure customer satisfaction and growth.

Seeking an Account Executive with proven SaaS sales experience, specifically in the legal industry, to grow customer base and meet sales targets through effective outreach and consultative selling.