Teams at Actionstep

Supports FP&A forecasting, budgeting, profitability, pricing, gross margin, and commission analysis. Builds financial models, conducts variance and scenario analysis, contributes to executive reporting, validates data, automates recurring finance processes, maintains dashboards, and supports finance data infrastructure. Partners with Finance, RevOps, Sales, Billing, and Operations to improve data quality and decision-making.

Manage customer support enquiries from initial contact through resolution. Investigate and troubleshoot technical issues, conduct screen-sharing sessions, explain solutions clearly, document interactions and resolutions, and collaborate with Customer, Product, and Engineering teams. The role also involves building product knowledge, sharing solutions internally, and improving the overall customer experience.

Own SaaS product strategy, roadmaps, requirements, feature development, integrations, and launches for enterprise customers. Lead AI-powered product capabilities from concept through go-to-market, using customer research, market analysis, and data-driven prioritization. Coordinate cross-functional engineering, design, marketing, and sales teams; create product artifacts; manage stakeholder communication; conduct discovery and beta programs; and represent the company at customer events. The role requires strong agile product management, user experience, launch execution, and leadership skills.