Teams at Actionstep

Manage customer support enquiries from initial contact through resolution. Investigate and troubleshoot user-reported issues, conduct screen-sharing sessions, explain technical solutions, document interactions and resolutions, and collaborate with Customer, Product, Engineering, and Support teams to improve customer outcomes and shared product knowledge.

Build and prove an AI-powered outbound engine for the UK legal market. Responsibilities include defining ICPs, creating target lists, automating research and personalization, generating qualified pipeline, managing Salesforce and Outreach attribution, partnering with account executives, documenting repeatable playbooks, and eventually hiring, onboarding, coaching, and leading SDRs.

Leads multiple engineering teams through managers to deliver production AI products and shared platform capabilities. Owns AI roadmap execution, agents, APIs, search, data, workflow automation, evaluation, observability, privacy, permissions, auditability, and cost management. Drives AI-focused development lifecycle adoption, improves delivery quality and predictability, develops engineering managers, and leads distributed teams across North America and Asia-Pacific.