Teams at Acquire Intelligence

Provide AR/AP financial and administrative support: record supplier invoices, ensure payments received, maintain accurate records, reconcile and resolve discrepancies, and meet deadlines in line with company policies.

Monitor voice and non-voice agent interactions, evaluate performance against quality guidelines, deliver coaching and feedback, report on quality metrics and root-cause analysis, and collaborate with Operations and Training to drive continuous improvement.

Provide high-level administrative support to the CEO: manage diary and email, maintain Microsoft Dynamics CRM, perform quality checks and coordination, assist with sales and reporting, write correspondence, and use CIMS/SQL and Microsoft Office to support operations and records management.