Teams at Acme Tools

Answers customer calls and emails, provides product information, processes orders, shares order status and tracking updates, facilitates returns, and collaborates with internal departments and manufacturers to resolve customer concerns. The specialist stays current on products through team activities and vendor training while delivering responsive post-sale support.

Advises B2B customers and contractors on OSHA, state, and site-specific safety compliance; develops safety programs and training; conducts customer training; supports sales teams with product expertise; manages safety-category growth strategies, pricing, product selection, and forecasting; builds relationships with safety leaders; and represents the company at industry events. Requires overnight travel and ongoing safety-industry education.

Sell equipment across a territory by prospecting customers, managing relationships, preparing quotes, negotiating terms, closing sales, and processing financing. Conduct equipment demonstrations and operator orientations, promote parts and service offerings, maintain CRM activity, manage territory coverage, and meet sales goals. The role involves approximately 75% travel to customer sites and serving contractors, municipalities, agricultural operations, and commercial businesses.