Jobs at Acko

Manage governance, risk, and compliance activities for an insurance technology organization. Develop GRC frameworks, policies, and procedures; conduct risk assessments, internal audits, and control evaluations; monitor regulatory compliance; investigate breaches; and advise stakeholders. The role requires expertise in ISO 27001, IRDAI guidelines, SOC reports, PCI DSS, and other regulatory frameworks, along with proficiency in GRC tools such as RSA Archer or MetricStream. Provide training and report compliance findings to senior management and regulators.

Own business finance for an ACKO D2C segment, partnering with leadership on P&L or cost ownership, strategic metrics, root-cause analysis, investment cases, ROI analysis, and growth decisions. Build financial frameworks, influence cross-functional stakeholders, and coordinate with FP&A and Controllership on reporting, allocations, and reconciliations.

Lead DevOps Engineer to manage cloud infrastructure (IaC, config management), CI/CD, release management, observability, DBs, cost optimization and infrastructure security. Hands-on role participating in design/planning, driving availability, scalability, best practices, mentoring juniors, evaluating tools, and delivering long-term solutions.

Lead ACKO's D2C design charter by defining design strategy, elevating strategic problem framing, coaching senior designers, building a culture of original thinking, and owning design impact on core D2C metrics (conversion, activation, retention, claims satisfaction).

The Senior Product Designer will lead design for three products, focusing on the intersection of physical and digital services while emphasizing a user-centered approach and code prototyping.

Own Mumbai field operations: hire and maintain blue-collar workforce, manage vendors and RSA, coach staff, enforce SOPs and safety, track and meet city KPIs, and report to leadership.

Provide product analytics to inform product and growth decisions: analyze funnels, cohorts, LTV, DAU/MAU and retention; design and analyze A/B tests; build dashboards and semantic layers; design data marts and dimensional models; use SQL, Python and BI/product analytics tools; collaborate with cross-functional teams and recommend actions to improve engagement, retention and monetisation.

Process end-to-end outpatient medical insurance claims ensuring accuracy, policy compliance, and TAT adherence. Coordinate with hospitals, customers, internal teams, and TPAs; verify claim details, resolve discrepancies, manage multiple files, maintain records and reports, and participate in quality improvement initiatives to enhance efficiency and customer satisfaction.

As a Product Designer, you'll own the design process from research through to execution, collaborating with cross-functional teams to solve user experience challenges in insurance products.