Jobs at Acko

Lead security operations by monitoring and investigating alerts, managing SIEM and EDR platforms, responding to complex incidents, conducting threat hunting, tuning detection rules, and analyzing cloud, SASE, identity, endpoint, and network logs. Support brand protection, automate SOC activities with scripts and SOAR, apply AI to security workflows, document incidents, improve controls, and mentor security team members.

Analyze product performance, user behavior, funnels, cohorts, retention, LTV, and experimentation results to guide product decisions. Build dashboards, reports, data marts, dimensional models, and semantic layers for self-service analytics. Partner with Product, Engineering, Marketing, and Business teams to define KPIs, identify growth opportunities, improve engagement, and support monetization. Use SQL, Python, BI tools, and AI-assisted workflows to deliver accurate, actionable insights.

Processes medical insurance reimbursement claims end to end, verifying accuracy, policy compliance, and turnaround times. Coordinates with hospitals, customers, internal teams, and third-party administrators to resolve discrepancies and complete timely settlements. Manages multiple claim files, maintains accurate records, meets productivity targets, and supports customer satisfaction through detail-oriented claim review and problem resolution.

Leads direct and indirect tax compliance, GST return closure, tax risk sign-off, assessments, litigation, transfer pricing, tax provisions, and auditor engagement. Owns tax technology modernization, including GST reconciliation, TDS automation, tax dashboards, and compliance alerts. Manages the taxation team and coordinates with tax authorities, external counsel, auditors, and finance stakeholders. Requires strong GST and direct tax expertise, CA qualification, and experience with ERP systems and automation initiatives.

Manage governance, risk, and compliance activities for an insurance technology organization. Develop GRC frameworks, policies, and procedures; conduct risk assessments, internal audits, and control evaluations; monitor regulatory compliance; investigate breaches; and advise stakeholders. The role requires expertise in ISO 27001, IRDAI guidelines, SOC reports, PCI DSS, and other regulatory frameworks, along with proficiency in GRC tools such as RSA Archer or MetricStream. Provide training and report compliance findings to senior management and regulators.

Own business finance for an ACKO D2C segment, partnering with leadership on P&L or cost ownership, strategic metrics, root-cause analysis, investment cases, ROI analysis, and growth decisions. Build financial frameworks, influence cross-functional stakeholders, and coordinate with FP&A and Controllership on reporting, allocations, and reconciliations.

Lead DevOps Engineer to manage cloud infrastructure (IaC, config management), CI/CD, release management, observability, DBs, cost optimization and infrastructure security. Hands-on role participating in design/planning, driving availability, scalability, best practices, mentoring juniors, evaluating tools, and delivering long-term solutions.

Lead ACKO's D2C design charter by defining design strategy, elevating strategic problem framing, coaching senior designers, building a culture of original thinking, and owning design impact on core D2C metrics (conversion, activation, retention, claims satisfaction).

The Senior Product Designer will lead design for three products, focusing on the intersection of physical and digital services while emphasizing a user-centered approach and code prototyping.

Own Mumbai field operations: hire and maintain blue-collar workforce, manage vendors and RSA, coach staff, enforce SOPs and safety, track and meet city KPIs, and report to leadership.

As a Product Designer, you'll own the design process from research through to execution, collaborating with cross-functional teams to solve user experience challenges in insurance products.