Teams at Acko

Own Mumbai field operations: hire and maintain blue-collar workforce, manage vendors and RSA, coach staff, enforce SOPs and safety, track and meet city KPIs, and report to leadership.

Provide product analytics to inform product and growth decisions: analyze funnels, cohorts, LTV, DAU/MAU and retention; design and analyze A/B tests; build dashboards and semantic layers; design data marts and dimensional models; use SQL, Python and BI/product analytics tools; collaborate with cross-functional teams and recommend actions to improve engagement, retention and monetisation.

Process end-to-end outpatient medical insurance claims ensuring accuracy, policy compliance, and TAT adherence. Coordinate with hospitals, customers, internal teams, and TPAs; verify claim details, resolve discrepancies, manage multiple files, maintain records and reports, and participate in quality improvement initiatives to enhance efficiency and customer satisfaction.