Jobs at Achievers

Sell Achievers' SaaS Employee Experience Platform into existing enterprise brands across new sales or geographic territories. Prospect, generate meetings, manage complex enterprise sales cycles, collaborate with SDRs, RVPs and CSMs, position the solution against competitors, support marketing/events, and maintain accurate pipeline and forecasts.

Manage moderately complex technical projects and small programs across multiple teams: create and maintain plans, track risks/dependencies, align stakeholders, apply Agile practices, report progress, and drive delivery and continuous improvement.

Lead a Customer Success organization managing a $40M–$60M ARR enterprise portfolio (60–80 accounts). Drive retention, expansion, product adoption, and time-to-value while coaching a team of 8–10 CSMs/CSLs. Partner cross-functionally with Sales, Product, Support, and Professional Services to deliver measurable customer outcomes and improve KPIs, forecasting, and health scores.

Lead and execute the global indirect tax program for a growing SaaS company, overseeing compliance, audits, tax technology (Avalara/ERP), tax guidance for products and expansions, process improvements, and day-to-day supervision of an Indirect Tax Analyst. Partner cross-functionally and with external advisors to manage filings, respond to audits, and apply practical tax recommendations supporting business objectives.

Drive pipeline generation across EMEA through strategic outbound prospecting, account mapping, multithreaded outreach, and partnership with AEs and Marketing. Mentor junior SDRs, maintain Salesforce data, leverage sales engagement tools and AI to create efficiencies, and consistently hit pipeline and meeting targets.

Manage customer accounts for the Achievers recognition platform, drive adoption and measurable KPIs, lead trainings and workshops, handle renewals, up-sell/cross-sell, provide reporting and escalations, and deliver customer-facing strategy and support.

Drive adoption and value of the Achievers recognition platform for assigned accounts. Set KPIs, track implementations, host training/workshops, manage renewals, handle escalations, upsell/cross-sell, and provide regular stakeholder reporting to reduce churn and grow revenue.

Lead promotional strategy, plan and execute campaigns for a closed points-based marketplace. Coordinate vendors, enable customers, segment audiences, analyze performance, and optimize promotions to drive engagement, conversions, vendor participation, and revenue. Collaborate cross-functionally with Product, Engineering, Vendor Relations, and Customer Success to improve tools and campaign effectiveness.

Lead design and implementation of foundational platform components (authentication, API gateways, interservice communication, caching, shared libraries). Mentor engineers, drive cross-team alignment on architecture, own features end-to-end, improve developer experience, and ensure high availability, performance, and security while shipping frequently and modernizing core systems.

Lead strategy and delivery for Milestone and Celebration experiences across web and mobile. Set roadmap with a Product Designer and Lead Engineer, use data and experiments to drive engagement, improve milestone detection and automation, ensure global localization and HRIS integrations, partner with enterprise customers, and mentor other product managers.

Lead architecture and implementation of scalable analytics, reporting, and AI-driven data intelligence capabilities. Own end-to-end services, drive technical direction, mentor engineers, ensure operational excellence, and collaborate with product and design to deliver secure, high-performance, maintainable solutions using cloud-native and data-platform technologies.

Lead and execute Deal Desk operations for new business, expansion, and renewals. Manage pricing, discount approvals, contract structuring, and complex deals while partnering with Sales, Legal, Finance, and Customer Success. Drive process improvement, automation, documentation, reporting, and enablement. Act as SME, escalation point, and mentor to analysts to increase deal velocity, protect margins, and scale deal desk capabilities.

Build and maintain platform services for user lifecycle and HRIS integrations that process millions of records. Design, implement, and operate scalable, reliable microservices, APIs, and event-driven systems using cloud and container technologies. Contribute to design and code reviews, troubleshooting, migration from monoliths, estimation, and mentoring junior engineers.

Design, develop, and maintain backend microservices for reporting, analytics, data export and data-driven features. Collaborate with product, data, and engineering teams, implement APIs for BI tools, ensure data quality/governance, participate in design reviews, mentor junior engineers, and support agile delivery.

Own strategy and long-term success for national and enterprise customers. Drive product adoption, define KPIs, manage renewals, upsell within accounts, lead training/workshops, provide reporting, and handle escalations to ensure retention and growth.

Work on backend and full-stack features end-to-end with emphasis on quality, reliability, and scalability. Contribute to code, reviews, system design, and architecture. Solve distributed systems problems using Python/Go, Kubernetes, Docker, Pub/Sub, GraphQL, relational databases, and microservices while collaborating with Product and Design.

Lead end-to-end development of scalable platform features, drive system design and architecture, mentor engineers, champion best practices and tooling, collaborate with Product and Design, and solve complex distributed systems challenges using modern technologies.

Lead day-to-day Deal Desk execution and complex deal support for new business, expansions, and renewals. Partner with Sales, Customer Success, Legal, and Finance to structure pricing, approvals, and contracts. Drive process optimization, automation, pricing frameworks, discount governance, reporting, and team mentoring to accelerate deal velocity, protect margins, and scale deal desk operations.

Lead design, build, and maintenance of User Domain and HRIS integration services handling millions of user records. Architect scalable, secure microservices, mentor engineers, own features end-to-end, collaborate cross-functionally, and improve performance, reliability, and tooling.

Own the global Marketplace P&L and forecasting; build predictive and enhancement models; perform margin, cohort, and share-of-wallet analyses; create dashboards and executive KPI reporting; support NRR/ARR forecasting; partner cross-functionally with Customer Success, Merchandising, Product, Accounting, and BI; standardize data workflows and improve analytical infrastructure.