Teams at Achievers

Owns the company-wide customer value and growth program, integrating strategies across Customer Success, Product, Marketing, Enablement, Revenue Operations, and Finance. Responsibilities include developing roadmaps, governing cross-functional execution, improving customer lifecycle triggers, prioritizing new use cases, building ROI models, managing dependencies, and measuring value conversion into retention and expansion revenue.

Owns customer support cases for program administrators, internal stakeholders, and members across Salesforce, email, and phone. Troubleshoots standard, complex, and escalated platform issues; communicates proactively; collaborates with Technical Support, Product, and Customer Success; identifies recurring trends; documents cases; and meets SLA, quality, and productivity targets.

Leads the global accounts receivable function, overseeing invoicing, collections, cash application, reconciliations, dispute resolution, reporting, compliance, and internal controls. Manages a team of six, drives process improvements and automation, supports financial systems and order-to-cash transformations, and partners cross-functionally to optimize working capital, billing accuracy, customer relationships, and cash flow.