Achieve
All Teams
Member Services
Guiding our members through every step of their financial journey with empathy and expertise.
Close
Employee Reviews
Our member services team is at the heart of what we do every day. From onboarding and new account set up to answering pressing questions, you’ll support and coach our members throughout their financial journey. You’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most.
Close
Whether you’re looking for a new career or a chance to lead a group of passionate people, the member services team is a great place to begin at Achieve. Team members often see exponential growth and leadership opportunities within their first 90 days. We’re dedicated to providing you the resources you need to take your career to the next level, no matter what your goals are. On this team, you’re creating a better tomorrow for our members while making your own future just as bright.
What People Are Saying About Achieve
-
Mission & Purpose: Member Services work is framed as helping everyday people move from financial stress to stability, with advocates guiding members through each step of their journey. Feedback suggests teammates find tangible meaning in conversations that change members’ financial trajectories.
-
Career Growth: Onboarding includes structured coaching, shadowing, and clear paths into leadership or adjacent teams, with visible internal mobility from frontline roles. Feedback suggests rapid advancement is attainable for strong performers within service orgs.
-
Team Support: Colleagues and leaders are often described as collaborative, empathetic, and recognition‑oriented, with cross‑functional coordination to better serve members. Hybrid flexibility and human‑first norms signal support for balancing work demands with life circumstances.
Recently posted jobs
Fintech • Professional Services • Sales • Financial Services
Maintain and support Tempe office facilities by handling maintenance requests, troubleshooting and repairing building systems, restocking common areas, performing preventive maintenance, coordinating contractors and small projects, conducting property inspections, and assisting the Facilities team with events, moves, and facilities-related tasks.
Fintech • Professional Services • Sales • Financial Services
Manage mortgage operations team and pipeline, ensuring compliance with agency guidelines, loan quality, and service standards. Train, coach, and evaluate staff; resolve escalations; maintain product and regulatory knowledge; develop training curriculum and recommend process improvements.
Fintech • Professional Services • Sales • Financial Services
Verify and manage post-closing mortgage documentation and collateral: ensure document accuracy, securely store and ship collateral, obtain title policies and recorded security instruments, prepare loan files for investor/servicer delivery, update systems with servicing transfer info, and track creditor payoffs.
