Achieve
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Member Services
Guiding our members through every step of their financial journey with empathy and expertise.
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Employee Reviews
Our member services team is at the heart of what we do every day. From onboarding and new account set up to answering pressing questions, you’ll support and coach our members throughout their financial journey. You’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most.
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Whether you’re looking for a new career or a chance to lead a group of passionate people, the member services team is a great place to begin at Achieve. Team members often see exponential growth and leadership opportunities within their first 90 days. We’re dedicated to providing you the resources you need to take your career to the next level, no matter what your goals are. On this team, you’re creating a better tomorrow for our members while making your own future just as bright.
What People Are Saying About Achieve
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Mission & Purpose: Team members consistently frame their work as helping everyday people move from financial struggle to stability, finding pride and visible impact in each interaction. Role narratives depict advocates as guides and cheerleaders across the full member journey, not just transactional support.
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Belonging & Inclusion: Colleagues are encouraged to ‘come as they are,’ supported by multiple ERGs and culture programs that foster connection alongside frontline work. Team spotlights highlight authenticity and care during sensitive conversations, reinforcing a sense of belonging.
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Career Growth: Career narratives from the floor show progression from Advocate into coaching and supervisory tracks, supported by mentorship and skill development. Structured ramp periods, shadowing, and ongoing coaching are described as building confidence quickly in complex, regulated conversations.
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Fintech • Professional Services • Sales • Financial Services
The Principal Product Manager will drive the strategy and execution for the Third-Party Originations channel, focusing on the development of lending ecosystems, partner portals, and API integrations to enhance loan origination performance.
Fintech • Professional Services • Sales • Financial Services
Support daily operations of an online customer community by moderating conversations, driving engagement, responding to members, escalating safety issues, documenting moderation actions, maintaining resources, and collaborating on campaigns to ensure a respectful, helpful member experience.
Fintech • Professional Services • Sales • Financial Services
Maintain and support Tempe office facilities by handling maintenance requests, troubleshooting and repairing building systems, restocking common areas, performing preventive maintenance, coordinating contractors and small projects, conducting property inspections, and assisting the Facilities team with events, moves, and facilities-related tasks.
