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Member Services
Guiding our members through every step of their financial journey with empathy and expertise.
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Employee Reviews
Our member services team is at the heart of what we do every day. From onboarding and new account set up to answering pressing questions, you’ll support and coach our members throughout their financial journey. You’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most.
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Whether you’re looking for a new career or a chance to lead a group of passionate people, the member services team is a great place to begin at Achieve. Team members often see exponential growth and leadership opportunities within their first 90 days. We’re dedicated to providing you the resources you need to take your career to the next level, no matter what your goals are. On this team, you’re creating a better tomorrow for our members while making your own future just as bright.
What People Are Saying About Achieve
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Mission & Purpose: Member Services work is framed as helping everyday people move from financial stress to stability, with advocates guiding members through each step of their journey. Feedback suggests teammates find tangible meaning in conversations that change members’ financial trajectories.
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Career Growth: Onboarding includes structured coaching, shadowing, and clear paths into leadership or adjacent teams, with visible internal mobility from frontline roles. Feedback suggests rapid advancement is attainable for strong performers within service orgs.
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Team Support: Colleagues and leaders are often described as collaborative, empathetic, and recognition‑oriented, with cross‑functional coordination to better serve members. Hybrid flexibility and human‑first norms signal support for balancing work demands with life circumstances.
Recently posted jobs
Fintech • Professional Services • Sales • Financial Services
The Principal Security Engineer will lead the design, implementation, and integration of advanced Identity solutions for security in a fintech environment, transforming identity governance to support a dynamic risk-aware architecture. Responsibilities include strategy development, system architecture, secure integration with various platforms, and collaboration with engineering teams.
Fintech • Professional Services • Sales • Financial Services
Manage a pipeline of high-debt, high-intent customers, lead consultative conversations to assess financial situations, explain debt resolution strategies, drive decision-making and enrollments (often within 1-2 interactions), and meet daily/weekly/monthly sales targets through empathetic, results-focused selling.
Fintech • Professional Services • Sales • Financial Services
Make 100+ outbound calls daily to warm leads, consult clients on Consolidation Plus loans to accelerate debt resolution, manage a ~200-lead pipeline in Salesforce, meet schedule adherence and sales targets, and follow up to close loans.
