Jobs at ACG

Handles complex employee relations cases, investigates complaints and conflicts, advises managers on performance and discipline, reviews terminations for legal and policy compliance, and develops ER initiatives, reporting, and training. The role collaborates with HR Business Partners, supports employment claims, reductions in force, unemployment processing, and H1B immigration processes. It also mentors team members and may represent the company in employment hearings.

Leads claims process improvement initiatives, including requirements gathering, workflow redesign, data analysis, cost-benefit evaluation, project oversight, system implementation, change management, business readiness, training, and performance tracking. Partners with claims leadership, technology teams, vendors, and cross-functional stakeholders to resolve complex operational issues, improve efficiency, meet regulatory requirements, and deliver measurable business outcomes.

Supports claims operations through mail research and routing, data entry, document processing, claim assignment, customer calls, inspection-line triage, police report ordering, invoice payment, file retrieval, check processing, and recovery-task updates. The role requires accurate recordkeeping, adherence to detailed procedures, organization, basic math, and effective communication while working primarily remotely with occasional office or team-related travel.

Independently investigate personal lines auto and home claims for potential fraud by gathering evidence, interviewing parties, reviewing records, conducting inspections and site visits, coordinating experts and vendors, preparing investigative summaries, working with claim handlers, law enforcement and legal counsel, and testifying when necessary to support fair claim resolution.

Reviews commercial insurance accounts, renewals, endorsements, inspections, investigations, and rating characteristics to ensure compliance with underwriting guidelines. Adjusts policies, validates premiums, calculates financial impacts, updates rating criteria, and communicates decisions to agents and producers. Provides technical product information and escalates matters beyond authority to senior underwriting staff or supervisors.

This leadership development program prepares candidates to manage and lead Car Care Centers. Responsibilities include overseeing daily operations, financial performance, payroll, inventory, staffing, sales, safety, and customer service. The role recruits, coaches, schedules, and evaluates employees; resolves customer concerns; implements performance-improvement plans; and partners with regional leaders on personnel decisions. Candidates gain hands-on experience across business functions while developing the skills needed for future operational leadership.

Evaluate and manage complex Michigan PIP claims end-to-end: investigate coverage, determine benefits, negotiate settlements, authorize payments, manage MCCA and attorney-represented claims, collaborate with providers and internal teams, ensure regulatory compliance, maintain accurate claim documentation, and refer to specialized units as needed.

Sell life, health, and annuity products through outside branch-based activities. Generate and qualify leads, prepare proposals, close sales, maintain licenses and paperwork, collaborate with branch teams, meet production and persistency targets, assist underwriting, and represent the company at community events.

Rotate through customer service, sales, operations, and finance to learn running a Car Care Center. Manage daily operations, staffing, recruiting, coaching, safety, inventory, and financial performance while delivering excellent customer service and supporting area/regional leadership.

Designs and executes employee-facing culture and wellness program activations, creating leader-ready materials, managing calendars, coordinating with stakeholders and communications, tracking basic effectiveness signals, and tailoring resources for corporate and frontline audiences to increase adoption and consistency.

Provide clerical and operational support to the Claims team: review and assign claims using business rules, handle inbound/outbound customer calls, resolve assignment issues, perform data entry and transaction posting, audit and maintain accurate records, prepare reports, and complete required claims training.

Handle Michigan PIP intermediate claims under minimal supervision: review files, investigate facts, complete coverage analysis, evaluate damages, authorize payments, negotiate settlements, coordinate with medical providers, subrogation and recovery units, and thoroughly document claims in the claims management system.

Drive growth by prospecting and selling life, health, annuity, membership, and financial products. Develop leads, prepare proposals, close sales, meet production goals, maintain product knowledge, ensure compliance with paperwork and procedures, collaborate with branch partners, assist underwriting, and provide ongoing customer service and follow-up to maximize sales and persistency.

Sell and promote life, health, annuity, membership, and financial services by developing leads, preparing proposals, closing sales, and meeting production goals. Maintain product knowledge, complete required applications and compliance documentation, collaborate with branch partners, assist underwriting, and provide ongoing customer service and follow-up to maximize referrals and persistency.

Handle complex insurance defense litigation from pleadings through trial and appeal. Manage discovery, depositions, motions, trial strategy, settlement negotiations, client communications, and mentor junior attorneys. Apply insurance, tort, and Michigan no-fault law; use litigation management systems and collaborate with experts.

Sell life, health, annuity, membership, and financial services through outside branch-based activities. Generate and follow leads, prepare proposals, close sales, maintain licenses and production/persistency standards, assist underwriting, and provide excellent member service while collaborating with branch teams.

Sell life, health, annuity, membership, and financial products via outside branch-based sales. Generate and develop leads, prepare proposals, close sales, complete applications, support underwriting, maintain licenses, meet production and persistency standards, and collaborate with branch teams to maximize cross-sell opportunities and member satisfaction.

Handle defense litigation for insureds and the Company under moderate supervision, managing discovery, motions, trial preparation, settlement negotiations, mediations, and appeals. Review files and policies, consult experts, take depositions and examinations under oath, prepare trial and mediation materials, advise claim personnel, and coordinate with co-counsel. Primarily remote with occasional office reporting and required in-person court appearances. Monthly cap on new case assignments.

Handle intermediate to complex Michigan PIP claims remotely: evaluate coverage, investigate facts and medical records, determine benefits, authorize payments, negotiate settlements, manage MCCA and attorney-represented claims, document activity in claim systems, and ensure compliance with state law and company procedures.

Sell Life, Health, and Annuity products through outside branch-based sales. Generate and follow leads, prepare proposals, close sales, complete applications and processing, work with underwriting, meet production and persistency standards, cross-sell, and provide member-focused service while maintaining required licenses and meeting reporting/administrative responsibilities.