Jobs at ACG

Manage complex Michigan PIP claims from intake through resolution, including coverage analysis, investigations, damage evaluation, payment approvals, negotiation, subrogation, documentation, and claim closure. The role handles catastrophic injuries, MCCA and attorney-represented claims, collaborates with insureds, attorneys, guardians, treatment teams, and case managers, and applies Michigan insurance, no-fault, negligence, and claims laws.

Leads complex, high-value homeowners claims from investigation through settlement, ensuring accuracy, compliance, service quality, and effective risk management. Supervises and develops claims personnel, audits files, manages workloads, oversees vendors and legal activities, supports budgeting, identifies fraud, analyzes reserves and trends, and handles customer and stakeholder inquiries. The role also guides technical claim handling, improves operational efficiency, and ensures adherence to state laws, company policies, and service standards.

Leads complex employee relations investigations involving harassment, discrimination, retaliation, misconduct, violence, and theft. Advises HR leaders, legal counsel, and management on employment matters; ensures compliance with employment laws; reviews disciplinary actions; supports EEOC responses, reductions in force, and job reassignments. Develops investigative and compliance training, analyzes employee relations trends, mentors team members, maintains confidential case records, and may provide expert testimony in judicial proceedings.

Handles complex Michigan PIP claims from intake through resolution, including coverage analysis, investigations, damage evaluation, settlement negotiation, payment authorization, subrogation, and claim closure. Works with insureds, attorneys, guardians, medical teams, and case managers on catastrophic injury claims. Requires knowledge of Michigan insurance, no-fault, negligence, medical terminology, and applicable claim procedures, along with strong documentation, communication, analytical, and negotiation skills.

Evaluates and manages intermediate to complex Michigan PIP claims, including coverage analysis, investigations, medical documentation review, benefit determinations, payment authorization, negotiations, subrogation, attorney-represented claims, and MCCA matters. Maintains accurate claim records and regulatory compliance while collaborating with insureds, medical providers, attorneys, carriers, and internal departments. The role requires strong judgment, communication, negotiation, organization, and knowledge of Michigan no-fault regulations.

Manage complex Michigan personal injury protection claims from intake through resolution. Responsibilities include coverage analysis, investigations, damage and liability evaluation, policy benefit identification, claim valuation, payment approval, subrogation review, negotiation, documentation, and claim closure. The role handles catastrophic injuries, MCCA and attorney-represented claims, and requires collaboration with insureds, attorneys, medical teams, guardians, and case managers.

Provides consultative travel planning and sales support in an inbound service environment. Books domestic and international airline tickets, hotels, car rentals, rail, insurance, and complex itineraries using a CRS. Advises travelers on fares, schedules, penalties, destinations, and safety considerations; resolves travel issues; cross-sells memberships and preferred vendors; arranges group travel; and meets performance and quality standards.

Supports corporate meetings, enterprise events, recognition programs, and special initiatives through event logistics, registration technology, attendee communications, branded materials, inventory, procurement, reporting, and award fulfillment. Coordinates vendors and internal stakeholders, maintains accurate event and participant records, builds registration websites and mobile applications, and supports onsite execution. The role requires managing multiple projects, improving operational efficiency, and traveling up to 20%, including occasional evening and weekend work.

Handles intermediate to complex Michigan PIP claims by evaluating coverage, investigating losses, assessing damages, determining benefits, authorizing payments, negotiating settlements, and managing attorney-represented and MCCA claims. Maintains accurate documentation, ensures regulatory compliance, collaborates with members and medical providers, and refers claims to specialized departments. The role requires Michigan No-Fault expertise, strong negotiation and analytical skills, an adjuster license or eligibility, and occasional travel.

Sells life, health, annuity, membership, and financial products through consultative sales and relationship development. Responsibilities include generating leads, preparing proposals, closing sales, meeting production goals, following compliance procedures, completing documentation, servicing customers, and collaborating with branch, underwriting, and brokerage teams. The role requires maintaining insurance licenses, supporting cross-selling opportunities, and attending occasional community events.

Leadership Development Program participants rotate through Car Care Center functions while developing skills in operations, sales, customer service, financial performance, staffing, and team leadership. Responsibilities include managing daily operations, monitoring profitability, recruiting and coaching employees, resolving customer concerns, enforcing safety standards, and partnering with regional leaders on personnel decisions. The role requires hands-on work in a busy automotive service center, including standing, lifting, and working in heat and noise.

Sells life, health, annuity, membership, and financial services products primarily from an ACG branch. Responsibilities include developing leads, conducting consultative sales, preparing proposals, closing business, meeting production goals, servicing customers, completing compliant documentation, and collaborating with branch, underwriting, and brokerage teams. The role requires an active life insurance license, additional state appointments, a driver’s license, and at least two years of successful life insurance sales experience.

Sell life, health, annuity, membership, and financial services products through consultative sales and relationship development. Generate leads through referrals, networking, outreach, seminars, and website inquiries; prepare proposals, close sales, meet production goals, and follow up with customers. Maintain licensing, complete applications and reports, ensure compliant processing, support underwriting and brokerage requirements, and collaborate with branch partners to maximize referrals and cross-selling.

Sells life, health, annuity, membership, and financial services products through consultative sales and relationship-building. Develops leads through calls, referrals, networking, mailings, website inquiries, and seminars; prepares proposals, closes sales, meets production goals, and supports cross-selling. Maintains licensing, completes applications and reports, follows compliance procedures, responds to customer needs, and collaborates with branch, underwriting, and brokerage teams.

Provides in-person member service while selling AAA memberships, travel products, insurance promotions, select banking products, and other offerings. Generates leads, conducts outbound promotional calls, processes payments, balances cash, resolves customer concerns, and supports branch staff. Requires strong communication, customer-service, organization, basic math, multitasking, digital proficiency, and flexibility for occasional weekends, holidays, and community events.

Provides in-person member service while selling AAA memberships, travel products, insurance promotions, select banking products, and related offerings. Generates leads, conducts outbound promotional calls, processes payments, balances cash drawers, resolves customer concerns, and supports branch staff. Requires strong communication, organization, accuracy, basic math, problem-solving, and customer-service skills in a fast-paced office environment.

Sells life, health, annuity, membership, and financial services products through prospecting, referrals, networking, and customer engagement. Builds relationships, develops leads, prepares proposals, closes sales, meets production goals, and provides follow-up service. Completes applications and sales documentation, follows compliance procedures, collaborates with branch, underwriting, and brokerage teams, and supports cross-selling. Requires state insurance licensing, a driver’s license, and at least two years of successful life insurance sales experience.

Handles intermediate to complex Michigan PIP claims by evaluating coverage, investigating losses, assessing damages and benefits, authorizing payments, negotiating settlements, and managing attorney-represented and MCCA claims. The role requires applying Michigan insurance and no-fault laws, documenting claim activity, coordinating with medical providers and internal teams, identifying recovery opportunities, and ensuring regulatory and company compliance.

Leadership Development Program participants rotate through customer service, sales, operations, and financial performance functions while preparing to lead a Car Care Center. Responsibilities include managing daily operations, payroll, expenses, inventory, staffing, sales performance, employee recruitment and development, customer concerns, safety compliance, and profitability initiatives. The role is onsite and requires physical work in an automotive service-center environment.

Participate in a leadership development program preparing candidates to manage a Car Care Center. Rotate through customer service, sales, operations, financial performance, staffing, and employee development. Responsibilities include managing daily operations, monitoring profitability, recruiting and coaching employees, resolving customer concerns, enforcing safety standards, and partnering with regional leadership on personnel decisions. The role is onsite and involves standing, walking, and lifting automotive parts and equipment.