Teams at ACG

Manage complex Michigan PIP claims from intake through resolution, including coverage analysis, investigations, damage evaluation, payment approvals, negotiation, subrogation, documentation, and claim closure. The role handles catastrophic injuries, MCCA and attorney-represented claims, collaborates with insureds, attorneys, guardians, treatment teams, and case managers, and applies Michigan insurance, no-fault, negligence, and claims laws.

Leads complex, high-value homeowners claims from investigation through settlement, ensuring accuracy, compliance, service quality, and effective risk management. Supervises and develops claims personnel, audits files, manages workloads, oversees vendors and legal activities, supports budgeting, identifies fraud, analyzes reserves and trends, and handles customer and stakeholder inquiries. The role also guides technical claim handling, improves operational efficiency, and ensures adherence to state laws, company policies, and service standards.

Leads complex employee relations investigations involving harassment, discrimination, retaliation, misconduct, violence, and theft. Advises HR leaders, legal counsel, and management on employment matters; ensures compliance with employment laws; reviews disciplinary actions; supports EEOC responses, reductions in force, and job reassignments. Develops investigative and compliance training, analyzes employee relations trends, mentors team members, maintains confidential case records, and may provide expert testimony in judicial proceedings.