Jobs at Aceve

Handle inbound customer queries by phone and email, troubleshoot platform issues, guide users to practical solutions, and own cases through follow-up and closure. Maintain product knowledge, escalate technical issues when needed, and identify recurring customer problems. Collaborate with the support team to maintain consistent service quality and contribute insights that improve support processes and customer outcomes.

Owns the incident management lifecycle for customer-impacting availability, security, and data incidents. Responsibilities include incident detection and severity assessment, coordinating response teams, customer and leadership communications, status page ownership, regulatory timelines, post-incident reviews, remediation tracking, SOP development, tooling selection, trend analysis, and tabletop exercises. Requires major incident response experience, strong communication and influencing skills, ITIL knowledge, familiarity with EU regulatory reporting, and participation in P1 on-call coverage.

Design, build, and operate B2B marketing automation and AI-driven customer journeys in Salesforce Account Engagement. Own Swedish market automations as a global blueprint, integrate Salesforce<>AE data flows, configure connectors, manage lists and scoring, deploy AI agents and enrichment tools, run email and nurture programs, and measure attribution tied to pipeline.

Leads the Net New sales team responsible for acquiring new customers and driving New Business ARR. Owns sales strategy, consultative discovery-to-close execution, forecasting, pipeline health, CRM discipline, coaching, hiring, and team development. Partners with SDR, solution engineering, marketing, and customer success teams to create a scalable, repeatable new-business sales engine.

Lead a squad of 3–4 engineers while owning Craftnote’s technical direction, scalable event-driven architecture, delivery, reliability, and quality. Mentor engineers, conduct 1:1s, support career growth, collaborate with Product, and lead cross-organizational initiatives. Drive CI/CD, testing, observability, incident response, security hardening, and AI-assisted development. The role requires deep full-stack experience, cloud and containerization expertise, data modeling, ETL, asynchronous messaging, and fluent German and English.

Own the sales pipeline from opportunity creation through deal closure. Responsibilities include forecasting, understanding customer needs, delivering tailored solutions and product demonstrations, negotiating contracts, maintaining CRM accuracy, achieving sales targets, and collaborating with SDR, marketing, and customer success teams. The role requires B2B sales experience, strong Finnish and English communication skills, CRM experience, and a consultative, customer-focused mindset.

Build and lead Aceve’s group privacy framework across European and UK entities. Responsibilities include developing RoPA, DPIA and DPA methodologies; ensuring GDPR and EU AI Act compliance; managing breach response, vendor assessments, data flows, training, and privacy risk tracking; and advising Engineering, Product, Sales, Marketing, IT, HR, leadership, and AI teams.

Leads development operations across multiple product squads, coaching Development Leads and growing engineering teams. Owns hiring, delivery commitments, budgets, architecture across squads, engineering standards, and technical outcomes. Drives practical AI adoption, improves development practices using DORA and SPACE metrics, and ensures teams maintain reliable production services. Participates in engineering-wide strategy, organizational planning, security, data protection, legacy-system modernization, and cloud-cost management.

Serve as the commercial and product expert in customer meetings, translating software capabilities into business value. Support account managers with Salesforce, order-management, product, and process expertise; run selected meetings independently; assist with customer onboarding; and provide sales reporting using Snowflake and Salesforce. Collaborate with sales, customer support, and international teams while serving as the local CRM and systems point of contact.

Partner with leaders on performance, organisational capability, change, employee relations, leadership development, culture, and team effectiveness. Own and improve the employee lifecycle, use people data for business decisions, support AI adoption and capability building, and ensure compliance with Dutch labour legislation. Collaborate with the People & Culture team to develop scalable people practices across Europe.

Prospect target companies and contacts, book qualified meetings, collaborate closely with account executives, maintain high outbound activity and quality, iterate and improve pitches, and help build team culture and processes.

Lead Aceve's visual identity end-to-end: set creative direction, produce motion and static content, and build AI-first production workflows, templates, and asset libraries to scale consistent creative across multiple markets. Direct contributors and ensure all marketing output meets the brand's creative standards.