Teams at Aceve

Handle inbound customer queries by phone and email, troubleshoot platform issues, guide users to practical solutions, and own cases through follow-up and closure. Maintain product knowledge, escalate technical issues when needed, and identify recurring customer problems. Collaborate with the support team to maintain consistent service quality and contribute insights that improve support processes and customer outcomes.

Owns the incident management lifecycle for customer-impacting availability, security, and data incidents. Responsibilities include incident detection and severity assessment, coordinating response teams, customer and leadership communications, status page ownership, regulatory timelines, post-incident reviews, remediation tracking, SOP development, tooling selection, trend analysis, and tabletop exercises. Requires major incident response experience, strong communication and influencing skills, ITIL knowledge, familiarity with EU regulatory reporting, and participation in P1 on-call coverage.

Design, build, and operate B2B marketing automation and AI-driven customer journeys in Salesforce Account Engagement. Own Swedish market automations as a global blueprint, integrate Salesforce<>AE data flows, configure connectors, manage lists and scoring, deploy AI agents and enrichment tools, run email and nurture programs, and measure attribution tied to pipeline.