ACD Direct
ACD Direct Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers occupational accident insurance
Offers disability insurance
Offers supplemental life insurance
Offers dental insurance
Offers health insurance
Offers mental health benefits
Offers dependent care
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers Health Savings Account (HSA)
Offers performance bonuses
Company Culture
Utilizes a flexible work schedule
Offers a remote work program
Work-Life Balance + Wellbeing
Offers generous PTO
Provides military leave
Provides paid sick days
Recently posted jobs
Artificial Intelligence • Digital Media • Other • Analytics
Own and improve the reliability, security, and automation of a cloud-native contact center platform. Design CI/CD for serverless and containerized apps, lead IaC strategy, define SLOs/SLIs, enforce PCI DSS security, drive observability and RCAs, mentor engineers, and collaborate on infrastructure roadmap and DevSecOps integration.
Artificial Intelligence • Digital Media • Other • Analytics
Own and improve CI/CD pipelines, automate deployments and monitoring, manage IaC and configuration, diagnose and resolve incidents, support security and PCI DSS activities, document runbooks, mentor junior teammates, and collaborate in an Agile environment to operate cloud-native contact center infrastructure.
Artificial Intelligence • Digital Media • Other • Analytics
Perform call monitoring, audits, and client calibration; provide QA data and coaching to agents and supervisors; handle escalations, update client logs, coordinate QA training, respond to QA tickets/emails, and support chat and ticket teams as needed.
