ACD Direct
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ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.
Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data.
– Technology –
Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve.
Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs.
Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement.
– People –
US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore.
At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover.
Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line.
Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality.
How can we help you?
Get in touch: We're here to get you where you want to go.
https://acddirect.com/
Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data.
– Technology –
Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve.
Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs.
Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement.
– People –
US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore.
At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover.
Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line.
Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality.
How can we help you?
Get in touch: We're here to get you where you want to go.
https://acddirect.com/
ACD Direct Offices
OnSite Workspace
Employees work from physical offices.
Typical time on-site:
None
Centerville, Utah, USA
