Jobs at Accela

Perform outbound and inbound prospecting to identify and qualify leads, build cadences with email/phone/social using sales automation, schedule discovery meetings for field sales, maintain CRM records, and support sales and marketing campaigns to meet lead-generation targets.

Lead enterprise account sales for Southern California: develop territory plans, win new business, grow and retain key accounts, own pipeline and forecasts, coach AEs, collaborate cross-functionally, respond to RFPs, and meet annual targets.

Lead Customer Success operations owning Gainsight and Staircase AI to build health scoring, automation, reporting, and digital engagement programs. Design lifecycle journeys, customer segmentation, and AI-driven customer intelligence to improve adoption, retention, and operational efficiency while partnering with CS, Product, Support, Services, and Revenue teams.

The Operations Support Analyst will handle email deliverability issues, primarily on SendGrid, ensuring timely resolution of customer notifications and account provisioning.

The Account Executive will manage the sales cycle, focusing on prospecting, closing deals, and building relationships in assigned states. Responsibilities include maintaining client revenue, forecasting in CRM, and meeting sales targets.

Lead the design and architecture of payment systems, ensuring compliance, scalability, and security. Mentor engineers, drive technical initiatives, and collaborate across teams.

Operate and improve Accela's cloud-based SaaS platform to ensure availability, performance, security, and scalability. Build automation and tooling, monitor observability and SLOs, participate in incident response and RCA, support deployments and change management, and help maintain compliance for regulated environments.

Manage full sales cycle for mid-size jurisdictions: prospect, qualify, negotiate, close, and expand accounts. Grow revenue from existing and prospective customers, maintain relationships with decision makers, forecast in CRM, lead RFP responses, collaborate with marketing/product, and meet annual sales targets. Role requires heavy travel.

Serve as the primary technical liaison between Accela and customers to drive SaaS migrations, troubleshoot production incidents, improve reliability/observability, lead escalations, and provide technical leadership and guidance across SRE, Product, Support, and Professional Services.

Lead end-to-end data migration for Accela Civic Platform: analyze legacy data, develop source-to-target mappings, design and run ETL processes, perform cleansing and validation, execute mock conversions and go-live loads, troubleshoot issues, support UAT, and document migration artifacts and best practices.

The Senior Consultant will implement reporting solutions on the Accela Civic Platform, collaborating with teams, mentoring junior consultants, and enhancing client relationships while requiring up to 40% travel.

Technical leader responsible for reliability, scalability, performance, and operational excellence of a cloud SaaS platform. Drive platform modernization to containers/Kubernetes on Azure, define SLOs/SLAs, lead observability, incident response/RCA, automation/tooling, and mentor engineers while ensuring compliance with public-sector standards.

Provide Accela system administration and enhancements for government SaaS clients: manage tickets, configure users and permissions, support releases, build workflows, scripting, fee calculations, reports (SSRS/Crystal), troubleshoot, and escalate complex technical issues to ensure client success.

Lead technical authority for Accela's cloud platform architecture. Define standards, reference patterns, and target-state designs for Azure, Kubernetes, identity, security, multi-tenant SaaS, and compliance (FedRAMP, GovRAMP, PCI-DSS, SOC2). Drive modernization, architecture reviews, ADRs, cross-team alignment, and mentor senior engineers while evaluating emerging technologies.

Manage full sales cycle for mid-sized government accounts across listed states: prospect, qualify, negotiate, close, and expand accounts. Maintain CRM forecasts, respond to RFPs, collaborate with marketing/product, and meet annual sales targets while frequently traveling.

The Head of Sales, APAC is responsible for building new business development in Australia and New Zealand, driving logo acquisition, developing government relationships, and leading complex sales processes.

Manage a large portfolio of enterprise government agency customers as a trusted advisor, driving adoption, retention, and multi-year strategic account plans. Own renewal health, forecast risk, identify upsell/cross-sell, build KPI dashboards, leverage AI to scale engagement, travel for on-site relationship-building, and advocate customer needs internally.