Jobs at Accela

The Software Support Engineer serves as a key escalation point for unresolved cases, conducts technical analysis, collaborates on debugging, and mentors Frontline Engineers while ensuring customer satisfaction.

Lead and manage cybersecurity operations and security engineering across corporate, cloud, hybrid, and production environments. Build and run monitoring, detection, incident response, and vulnerability management programs. Drive security tooling decisions, compliance (SOC 2, ISO, GovRAMP, PCI, NIST), vendor management, metrics reporting, on-call rotation, and measurable risk reduction.

The Senior Software Engineer will develop and enhance cross-platform mobile applications, focusing on performance and user experience while collaborating with various teams throughout the development lifecycle.

The Operations Support Analyst will handle email deliverability issues, primarily on SendGrid, ensuring timely resolution of customer notifications and account provisioning.

The Account Executive will manage the sales cycle, focusing on prospecting, closing deals, and building relationships in assigned states. Responsibilities include maintaining client revenue, forecasting in CRM, and meeting sales targets.

The Account Executive manages the full sales cycle, builds customer relationships, meets sales targets, and collaborates with marketing and product teams.

The Senior Consultant will implement reporting solutions on the Accela Civic Platform, collaborating with teams, mentoring junior consultants, and enhancing client relationships while requiring up to 40% travel.

Lead the design and architecture of payment systems, ensuring compliance, scalability, and security. Mentor engineers, drive technical initiatives, and collaborate across teams.

The Renewal Account Manager coordinates with various teams to manage customer renewals, ensure timely revenue outcomes, and identify renewal risks. They maintain accurate data, drive customer satisfaction, and leverage AI tools for improved communication.

The Jr. Proposal Manager assists with proposal coordination for government RFPs, managing schedules, drafting content, and ensuring compliance across the proposal lifecycle.

The Head of Sales, APAC is responsible for building new business development in Australia and New Zealand, driving logo acquisition, developing government relationships, and leading complex sales processes.