Jobs at Accela

Leads software development teams through design, development, testing, deployment, and delivery. Oversees resource planning, capacity management, schedules, dependencies, quality, roadmaps, and cross-functional coordination. Provides technical leadership, coaching, and mentoring while promoting consistent engineering practices and AI-enabled development. Requires experience managing software teams, Java or .NET, CI/CD, Jira, Confluence, SaaS or cloud environments, and software delivery execution.

Implements, configures, and optimizes Accela’s GIS-centric asset management solutions. Gathers business requirements, develops workflows, forms, reports, and dashboards, and supports testing, training, deployment, integrations, troubleshooting, and customer adoption. The role provides technical guidance to clients and collaborates with Professional Services, Product, and Support teams to deliver successful implementations and maintain customer environments.

Supports HR technology, reporting, system administration, process improvement, AI-enabled workflow optimization, and data/document management. Responsibilities include Greenhouse and ADP reporting, data validation, HR SharePoint updates, Box-to-OneDrive/SharePoint file migration, employee-file audits, dashboard maintenance, troubleshooting, and process documentation. The role partners with HR, Recruiting, IT, Finance, and other teams during a 6–8 month temporary leave coverage period.

Provide managed services for Accela SaaS clients, including system administration, ticket triage, user permissions, release testing, workflows, business rules, fee calculations, reports, scripting, automation, and technical troubleshooting. Partner with government entities to enhance and support Accela Civic Platform solutions while communicating technical concepts and resolving complex enterprise system issues.

Lead large, complex government enterprise software implementations from planning through go-live and transition. Manage budgets, scope, risks, dependencies, project health, customer relationships, cross-functional teams, and executive communications. Maintain project records and dashboards in Jira and Confluence, oversee go-live readiness, coordinate stakeholders, support proposals and estimates, and drive lessons learned. The role requires managing projects with $1M+ budgets and 12+ month durations, with travel up to 50%.

Lead end-to-end implementations of Accela’s ePermitHub Digital Plan Room for government agencies. Responsibilities include discovery, solution design, Civic Platform configuration, EMSE scripting, integrations, testing, training, go-live, technical escalation, process improvement, customer advisory, presales support, and mentoring junior consultants. The role requires managing multiple implementations independently while collaborating with engineering, product management, project managers, and agency stakeholders.

Owns post-implementation adoption for government SaaS customers during their first six to nine months and beyond. Responsibilities include launching agencies, training staff, monitoring usage and renewal risk, reviewing pre-release features, identifying usability and training issues, feeding customer insights into the product roadmap, and developing enablement materials. The role requires municipal permitting expertise, product adoption experience, usage-data analysis, and 10–20% travel for customer-site training and business reviews.

Leads large, complex government enterprise software implementations from initiation through completion. Manages planning, budgets, workstreams, Statements of Work, project health, risks, reporting, customer relationships, executive escalations, and cross-functional delivery teams. Supports business development, proposals, and project expansion while ensuring on-time, on-budget outcomes and customer value.

Leads payments portfolio strategy and growth through market analysis, customer validation, business cases, go-to-market execution, sales enablement, and adoption initiatives. Serves as a payments subject matter expert across providers, gateways, fraud, settlement, reconciliation, compliance, and fintech. Partners with Product, Engineering, Sales, Marketing, customers, and partners to prioritize roadmaps, evaluate build-buy opportunities, apply AI, and deliver measurable revenue and adoption outcomes.

Provide legal support for revenue-generating activity: draft and negotiate SaaS, partner, reseller, services, and license agreements; partner with sales, business development, and services to accelerate deals; coordinate outside counsel and ensure cross-jurisdictional compliance; contribute to M&A, compliance, and corporate projects.

Customer-facing senior consultant who elicits and documents business requirements, develops current/future state process flows, configures enterprise software, coordinates technical integrations, supports testing/UAT, and guides go-live readiness while aligning stakeholders and managing scope and risks.