Jobs at Accela

Lead Customer Success operations owning Gainsight and Staircase AI to build health scoring, automation, reporting, and digital engagement programs. Design lifecycle journeys, customer segmentation, and AI-driven customer intelligence to improve adoption, retention, and operational efficiency while partnering with CS, Product, Support, Services, and Revenue teams.

Lead large, complex government enterprise software implementations from planning through completion. Manage budgets, schedules, cross-functional teams, Statements of Work, project health, risks, reporting, customer relationships, executive escalations, and business development support. Ensure projects are delivered on time, within budget, and achieve customer business value while coordinating consultants, architects, operations, product, support, partners, and other stakeholders.

Lead design and development of AI-driven document compliance services using VLMs and LLMs. Build prompt workflows, evaluation pipelines, Python/FastAPI AI services, optimize inference cost and performance, collaborate with product and domain SMEs, and drive architecture, mentoring, and production reliability for scalable AI platform capabilities.

Conduct outbound and inbound prospecting to identify and qualify leads, build cadences with email/phone/social, update CRM, set appointments for Field Sales, and support sales and marketing campaigns to meet lead-generation targets.

Manage full sales cycle for mid-size jurisdictions: prospect, qualify, negotiate, close, and expand accounts. Grow revenue from existing and prospective customers, maintain relationships with decision makers, forecast in CRM, lead RFP responses, collaborate with marketing/product, and meet annual sales targets. Role requires heavy travel.

Customer-facing senior consultant who elicits and documents business requirements, develops current/future state process flows, configures enterprise software, coordinates technical integrations, supports testing/UAT, and guides go-live readiness while aligning stakeholders and managing scope and risks.

The Operations Support Analyst will handle email deliverability issues, primarily on SendGrid, ensuring timely resolution of customer notifications and account provisioning.

Provide commercial legal support for SaaS and services deals, negotiate contracts (including government procurement and RFPs), partner with Sales/Services/Finance to close deals, develop scalable legal processes and templates, advise on compliance and risk, and build a secondary expertise area (e.g., privacy or employment).

Provide legal support for revenue-generating activity: draft and negotiate SaaS, partner, reseller, services, and license agreements; partner with sales, business development, and services to accelerate deals; coordinate outside counsel and ensure cross-jurisdictional compliance; contribute to M&A, compliance, and corporate projects.

Lead enterprise account sales for Southern California: develop territory plans, win new business, grow and retain key accounts, own pipeline and forecasts, coach AEs, collaborate cross-functionally, respond to RFPs, and meet annual targets.

Manage full sales cycle for mid-market government accounts across a multi-state region: prospecting, qualifying, negotiating, closing, account growth, forecasting in CRM, RFP responses, and cross-functional collaboration to meet annual targets.