Jobs at Accela

Manage full sales cycle for mid-market government accounts across a multi-state region: prospecting, qualifying, negotiating, closing, account growth, forecasting in CRM, RFP responses, and cross-functional collaboration to meet annual targets.

Lead Customer Success operations owning Gainsight and Staircase AI to build health scoring, automation, reporting, and digital engagement programs. Design lifecycle journeys, customer segmentation, and AI-driven customer intelligence to improve adoption, retention, and operational efficiency while partnering with CS, Product, Support, Services, and Revenue teams.

Lead requirements elicitation and stakeholder workshops, document functional and non-functional requirements, develop current/future state process flows, configure the Accela platform to meet approved requirements, coordinate with technical and integration teams, support UAT and go-live readiness, and guide customers toward best-practice solutions.

Manage full sales cycle for mid-size public-sector accounts in Northern California: prospect, qualify, negotiate, close, and expand business. Maintain CRM forecasts, lead RFP responses, collaborate with marketing/product, and meet annual sales targets while traveling frequently.

Operate and improve Accela's cloud-based SaaS platform to ensure availability, performance, security, and scalability. Build automation and tooling, monitor observability and SLOs, participate in incident response and RCA, support deployments and change management, and help maintain compliance for regulated environments.

Manage full sales cycle for mid-size jurisdictions: prospect, qualify, negotiate, close, and expand accounts. Grow revenue from existing and prospective customers, maintain relationships with decision makers, forecast in CRM, lead RFP responses, collaborate with marketing/product, and meet annual sales targets. Role requires heavy travel.

Technical leader responsible for reliability, scalability, performance, and operational excellence of a cloud SaaS platform. Drive platform modernization to containers/Kubernetes on Azure, define SLOs/SLAs, lead observability, incident response/RCA, automation/tooling, and mentor engineers while ensuring compliance with public-sector standards.

Lead security governance, risk, and compliance programs including policy and control management, audit readiness (SOC 2, ISO, GovRAMP, PCI, HIPAA, NIST), third-party risk, evidence collection, remediation tracking, metrics/dashboarding, and executive/auditor communications. Partner cross-functionally to operationalize controls, support customer security reviews, and improve GRC automation and processes.

The Renewal Account Manager coordinates with various teams to manage customer renewals, ensure timely revenue outcomes, and identify renewal risks. They maintain accurate data, drive customer satisfaction, and leverage AI tools for improved communication.

Lead enterprise account sales for Southern California: develop territory plans, win new business, grow and retain key accounts, own pipeline and forecasts, coach AEs, collaborate cross-functionally, respond to RFPs, and meet annual targets.