Jobs at Absorb Software

Manage end-to-end software implementations for new clients, including requirements gathering, scope confirmation, timeline development, resource coordination, integrations, troubleshooting, and LMS training. Serve as the primary client liaison while managing multiple concurrent projects and ensuring successful Absorb LMS rollouts. The role requires client onboarding or implementation experience, software training capability, SaaS knowledge, strong time management, and a project-oriented approach.

Manage end-to-end software implementations for new clients, including requirements gathering, scope definition, timeline planning, cross-functional coordination, integrations, troubleshooting, and LMS training. The role oversees multiple concurrent projects, serves as the primary client liaison, provides best-practice guidance, and ensures successful rollout of Absorb LMS within an average eight-week implementation period.

Provides remote technical support for Absorb LMS clients through phone, chat, email, and desktop sharing. Responsibilities include troubleshooting, investigating root causes, documenting issues, managing response expectations, researching solutions, and communicating clearly with clients and internal teams. The role requires strong customer service, technical problem-solving, time management, and the ability to explain technical concepts simply.

Provides remote technical support for Absorb LMS clients through phone, chat, and email. Investigates and troubleshoots issues, identifies root causes, researches and documents technical problems, manages response expectations, and communicates clearly with clients and internal teams to deliver timely resolutions.

Lead client-facing integration and data projects from scoping through delivery. Implement and troubleshoot data imports, exports, REST APIs, SSO, CRM and HRIS connections, and automation solutions. Translate complex technical requirements into practical recommendations, advise on data modeling and governance, mentor junior specialists, improve documentation and processes, and collaborate with Product, Support, Client Success, and Engineering teams.

Leads client-facing technical integration and data projects from scoping through delivery. Implements imports, exports, APIs, SSO, CRM/HRIS connections, and automation; troubleshoots data issues; and advises clients on data modeling, validation, governance, and integration design. The role translates complex technical concepts into clear guidance, manages client relationships, mentors junior specialists, supports BI discussions, and contributes to documentation, process improvements, and new service offerings.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and expansion opportunities. Build client relationships, negotiate contracts, generate proposals, manage sales pipelines, and support land-and-expand initiatives. Partner with internal teams throughout the customer lifecycle, maintain product knowledge, and contribute to sales process improvements. The role requires 5+ years of client relationship and revenue-growth experience, with SaaS sales and Salesforce experience preferred.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and land-and-expand opportunities. Build client relationships, negotiate contracts, prepare proposals, manage sales pipelines, answer product questions, and collaborate internally to support the customer lifecycle. The role requires strong communication, organization, sales capability, and product knowledge in a remote SaaS environment.

Lead technical presales activities by delivering online and onsite demonstrations, customizing LMS trial portals, developing prospect use cases, addressing integrations and technical questions, troubleshooting LMS issues, and supporting RFIs and technical questionnaires. Partner closely with Account Executives and Sales teams to guide enterprise prospects through complex solution evaluations.

Manage inbound sales opportunities for small and medium-sized businesses, guiding prospects through the sales funnel from initial contact to contract close. Responsibilities include prospect outreach, product demonstrations, pricing and quote presentation, negotiations, customer relationship management, CRM updates, market and competitor reporting, and collaboration with support, technology, and sales operations teams. The role also involves occasional assistance with accounts receivable collections and ongoing account support.

Manage inbound B2B SaaS sales opportunities for small and medium-sized businesses. Contact and qualify prospects, demonstrate Absorb LMS, provide pricing, negotiate contracts, submit approved orders, maintain customer relationships, update sales systems, and monitor competitors. Collaborate with sales operations, support, and technology teams to achieve quota and support business growth.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.

Manage post-onboarding client relationships across adoption, expansion, advocacy, and renewal. Guide customers in designing and optimizing learning programs through Absorb LMS, deliver enablement, measure learning outcomes and ROI, monitor account health, resolve risks, and identify expansion opportunities. The role combines B2B SaaS customer success with Learning and Development expertise, requiring consultative communication, commercial acumen, cross-functional collaboration, and familiarity with SaaS, APIs, and web technologies.

Leads Absorb’s product management organization, translating company strategy into product roadmaps, portfolio investments, and measurable outcomes. Oversees PM team development, operating models, governance, customer advocacy, capacity planning, and cross-functional delivery across product pods. Drives practical AI adoption in product workflows, establishes measurable adoption goals and guardrails, and strengthens strategic product management capabilities. The role requires extensive B2B SaaS product leadership and experience scaling high-performing PM teams.

Recruit and source talent for go-to-market and technical roles across Sales, Marketing, Engineering, Customer Success, and Product. Build candidate pipelines, conduct proactive outreach and headhunting, partner with hiring leaders, support compensation evaluations and negotiations, and deliver a strong candidate experience. Use recruiting technology, AI tools, metrics, and market research to improve hiring efficiency. Represent the company through employer branding, social media, networking, and talent attraction initiatives.

Lead customer marketing strategy and programs to drive onboarding, adoption, retention, advocacy, and expansion. Build automated lifecycle journeys, measure KPIs, run advocacy initiatives, partner cross-functionally, and manage a small team of marketers to improve customer outcomes and growth.

Lead, coach, and develop an outbound BDR team while improving prospecting workflows, talk tracks, campaigns, and pre-call planning. Monitor performance metrics, drive quota attainment, qualify leads, execute strategic call and account plans, and partner with leadership to scale sales processes and operational efficiency. The role requires strong outbound selling expertise, data analysis, communication, organization, and experience in SaaS sales management.

Lead, coach, and develop an outbound BDR team while optimizing prospecting workflows, messaging, call plans, and campaigns. Monitor performance metrics, improve operational efficiency, qualify leads, communicate the SaaS value proposition, and collaborate with sales leadership and account teams to achieve pipeline and booking goals.

Lead manual and automated QA for web applications using TypeScript and Playwright or similar frameworks. Design spec-driven tests, build AI-assisted test automation and agentic workflows, run AI evals and observability, mentor junior QA, triage and close bugs, and improve QA processes across the SDLC.

Own and optimize Zuora billing and the Salesforce-Zuora integration across quote-to-cash. Improve automation, support billing accuracy and revenue recognition with Finance, troubleshoot complex issues, analyze billing data, and collaborate with Sales, Customer Success, and Support to streamline subscription billing operations.