Jobs at Absorb Software

Provide remote, high-quality technical support for Absorb LMS via phone, chat, email and desktop sharing. Troubleshoot, investigate root causes, document issues, manage expectations, and advocate for clients while coordinating internal teams to resolve SaaS platform issues.

Provide remote technical support for the Absorb LMS via phone, chat, and email. Troubleshoot issues, investigate root causes, document findings, manage customer expectations, and act as client advocate while coordinating internal communications and delivering resolutions.

Manage a book of SaaS accounts to drive net dollar retention through renewals, upsells, cross-sells, and relationship management. Own proposals, SOWs, pipeline reporting, and collaborate with Customer Success, Product, and Support to ensure client value and growth.

Lead positioning, messaging, and go-to-market strategy for product bets. Partner with GTM, Product, Sales, and Customer teams to define success metrics, develop sales enablement, drive adoption, and iterate post-launch using market and customer insights and AI-augmented execution.

Manage a book of SaaS accounts to drive net retention through upsells, renewals, and relationship management. Build proposals, manage pipeline, collaborate cross-functionally, and support client lifecycle and product adoption.

Lead and grow an account management team responsible for renewals, upsells, and expansion. Own operational metrics, forecasting, account plans, and stakeholder relationships while collaborating cross-functionally to drive net dollar retention and revenue growth.

Lead and grow an account management team to retain and expand enterprise clients, oversee renewals and upsells, manage quotas and forecasting, track team performance, collaborate cross-functionally, recruit and develop talent, and use CRM and customer success tools to drive net dollar retention and operational metrics.

Lead implementation of the marketing website in Webflow and code, translating Figma into semantic, accessible, performant pages and reusable components. Build Web Components and vanilla JS modules, optimize Core Web Vitals, ensure accessibility (WCAG), contribute to Next.js apps, QA experiments, and establish front-end standards and patterns.

Lead GTM functions that convert pipeline to customers and drive expansion. Own product marketing, solution engineering, product evangelism, and analyst relations. Improve win rates, shorten sales cycles, influence upsell/cross-sell, and secure analyst recognition. Partner across product, sales, and customer success to position AI-driven learning products and scale proof-of-value programs.

Own and optimize Zuora billing and the Salesforce-Zuora integration, automate quote-to-cash processes, support billing accuracy and revenue recognition, troubleshoot system issues, analyze billing data, and partner with Finance, Sales, and Customer Success to improve billing operations.

Lead design and delivery of scalable data integration pipelines and APIs, drive architecture and cloud infrastructure decisions, diagnose performance issues (SQL Server), write and test well-factored code, establish development standards, mentor developers, and support AI-assisted development workflows.

Lead technical presales demos, build and customize trial LMS portals, create prospect use cases, troubleshoot integrations and functionality, respond to RFIs/technical questionnaires, and support proposals and on-site demos alongside Sales and Account teams.

Lead technical pre-sales activities by delivering online and on-site LMS demos, customizing trial portals, building prospect use cases, answering technical and functionality questionnaires, troubleshooting integrations, and supporting RFIs and proposals alongside Sales and Account Executives to win enterprise clients.

Lead customer marketing strategy and programs to drive onboarding, adoption, retention, advocacy, and expansion. Build automated lifecycle journeys, measure KPIs, run advocacy initiatives, partner cross-functionally, and manage a small team of marketers to improve customer outcomes and growth.

Lead and grow an account management team focused on renewals, upsells, and expansion. Own team metrics, forecasting, hiring, client relationships, and collaboration with marketing and product to drive net dollar retention and pipeline growth.

Lead and grow an account management team that owns renewals, upsells, and account expansion. Drive net dollar retention through account plans, forecasting, metrics reporting, and cross-functional collaboration while recruiting, coaching, and managing performance using Salesforce, Gainsight and other tools.

Lead product marketing, GTM strategy, enablement, and design for an AI-powered B2B SaaS portfolio. Own positioning, launches, pricing, buyer and competitor insight, enablement programs and content, cross-functional GTM planning, and drive AI adoption and measurement across product marketing and GTM teams.

Lead go-to-market teams to convert pipeline and drive expansion by owning product marketing, solution engineering, product evangelism, and analyst relations. Improve win rates, shorten sales cycles, influence expansion revenue, and position AI-driven products to customers and analysts.

Lead manual and automated QA for web applications using TypeScript and Playwright or similar frameworks. Design spec-driven tests, build AI-assisted test automation and agentic workflows, run AI evals and observability, mentor junior QA, triage and close bugs, and improve QA processes across the SDLC.

Own and optimize Zuora billing and the Salesforce-Zuora integration across quote-to-cash. Improve automation, support billing accuracy and revenue recognition with Finance, troubleshoot complex issues, analyze billing data, and collaborate with Sales, Customer Success, and Support to streamline subscription billing operations.