Jobs at Absorb Software

Own and evolve a BigQuery and dbt marketing data platform while designing, deploying, and securing AI applications and agents on Google Cloud. Build ETL/ELT pipelines, self-service automation tools, APIs, and lightweight interfaces. Establish engineering standards for AI-assisted code through version control, testing, CI/CD, security, governance, and reliable production deployments. Provide technical leadership and architectural direction while collaborating with marketing, product, finance, sales, and analytics teams.

Own and evolve a BigQuery and dbt marketing data platform while designing, deploying, and securing AI applications and agents on Google Cloud. Build ETL/ELT pipelines, self-service automation tools, and production-grade infrastructure. Establish engineering standards for AI-assisted development, including testing, version control, CI/CD, security, governance, and reliability. Provide architectural leadership and collaborate with marketing, product, finance, sales, and analytics teams.

Negotiate and manage SaaS, technology, procurement, partnership, reseller, and other commercial agreements. Advise on legal and commercial risks involving privacy, security, intellectual property, AI contracting, liability, warranties, and data use. Partner with cross-functional teams to close deals, support international transactions, improve contract templates and playbooks, and provide practical guidance to stakeholders.

Negotiate and manage SaaS, technology, procurement, partnership, reseller, and other commercial agreements. Advise cross-functional teams on legal and commercial risks involving privacy, security, intellectual property, AI contracting, liability, and data use. Develop contract templates, playbooks, fallback positions, and processes while independently handling concurrent negotiations and supporting international transactions.

The Customer Marketing Manager will plan and execute product launch, feature adoption, and customer advocacy campaigns. Responsibilities include creating customer communications, managing webinars and newsletters, coordinating the Innovation Council, developing advocacy opportunities, tracking campaign performance, and collaborating with Product Marketing, Lifecycle Marketing, Customer Success, Product Management, and other teams. The role requires strong writing, program organization, marketing automation and CRM experience, and comfort reporting on engagement and adoption metrics.

Develops customer marketing campaigns for product launches and feature adoption, translating product messaging into emails, in-app communications, webinars, and newsletters. Manages the Innovation Council, customer advocacy programs, and reference generation, while tracking engagement, adoption, webinar attendance, and advocacy outcomes. Partners with Product Marketing, Lifecycle Marketing, Customer Success, Product Management, Marketing Operations, and creative teams to deliver coordinated customer programs.

Manage an assigned customer portfolio by driving renewals, retention, upsells, and cross-sells. Build trusted client relationships, identify and close expansion opportunities, prepare proposals and statements of work, and maintain accurate sales pipeline reporting. Collaborate with Customer Success, Support, Product, and leadership to support the customer lifecycle while maintaining strong product and subscription-model knowledge.

Manage and grow an assigned SaaS customer portfolio through renewals, upsells, cross-sells, and retention strategies. Build trusted client relationships, identify expansion opportunities, prepare proposals and statements of work, manage the sales pipeline, and report on account performance. Collaborate with Customer Success, Support, Product, and leadership while maintaining strong product knowledge and guiding customers through subscription and renewal decisions.

Build an AI-enabled B2B demand generation channel from the ground up. Own audience and signal identification, messaging, offers, outreach, tooling, experimentation, automation, pipeline measurement, and Sales handoff. Partner with AI and analytics teams on data, scoring, and automation capabilities. Evaluate build-versus-buy platforms, maintain deliverability and compliance, and scale repeatable programs that generate incremental commercial impact.

Build and own a new AI-enabled B2B demand generation channel from the ground up. Responsibilities include defining audiences and signals, selecting tooling, creating outreach and offers, running experiments, partnering with AI and analytics teams on scoring and automation, measuring incremental pipeline, maintaining compliance and deliverability, and establishing sales handoff processes.

Manage end-to-end software implementations for new clients, including requirements gathering, scope confirmation, timeline development, resource coordination, integrations, troubleshooting, and LMS training. Serve as the primary client liaison while managing multiple concurrent projects and ensuring successful Absorb LMS rollouts. The role requires client onboarding or implementation experience, software training capability, SaaS knowledge, strong time management, and a project-oriented approach.

Manage end-to-end software implementations for new clients, including requirements gathering, scope definition, timeline planning, cross-functional coordination, integrations, troubleshooting, and LMS training. The role oversees multiple concurrent projects, serves as the primary client liaison, provides best-practice guidance, and ensures successful rollout of Absorb LMS within an average eight-week implementation period.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and expansion opportunities. Build client relationships, negotiate contracts, generate proposals, manage sales pipelines, and support land-and-expand initiatives. Partner with internal teams throughout the customer lifecycle, maintain product knowledge, and contribute to sales process improvements. The role requires 5+ years of client relationship and revenue-growth experience, with SaaS sales and Salesforce experience preferred.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and land-and-expand opportunities. Build client relationships, negotiate contracts, prepare proposals, manage sales pipelines, answer product questions, and collaborate internally to support the customer lifecycle. The role requires strong communication, organization, sales capability, and product knowledge in a remote SaaS environment.

Leads Absorb’s product management organization, translating company strategy into product roadmaps, portfolio investments, and measurable outcomes. Oversees PM team development, operating models, governance, customer advocacy, capacity planning, and cross-functional delivery across product pods. Drives practical AI adoption in product workflows, establishes measurable adoption goals and guardrails, and strengthens strategic product management capabilities. The role requires extensive B2B SaaS product leadership and experience scaling high-performing PM teams.

Lead strategy and product direction for Enterprise Customer Education. Size opportunities, validate prototypes, build business cases, guide execution, mentor PMs, and apply AI to scale customer learning.

Source and qualify outbound leads, prospect via calls and email, communicate Absorb value, meet activity and pipeline goals, maintain CRM, and collaborate with account teams to drive new bookings.