Jobs at Absorb Software

Lead and mentor a US/Canada account management team to drive retention, renewals, expansion, and net retention. Own strategic account plans, Executive Business Reviews, contract negotiations, feature adoption, and cross-functional collaboration to maximize customer value and inform product direction.

Lead and mentor the US/Canada account management team to drive retention, renewals, expansion, and net retention. Develop strategic account plans, analyze account health, run executive business reviews, manage contracts and negotiations, champion product feedback, drive feature adoption, and collaborate cross-functionally to ensure measurable customer value.

Lead positioning, messaging, and go-to-market strategy for product bets. Partner with GTM, Product, Sales, and Customer teams to define success metrics, develop sales enablement, drive adoption, and iterate post-launch using market and customer insights and AI-augmented execution.

Manage a book of SaaS accounts to drive net dollar retention through renewals, upsells, cross-sells, and relationship management. Own proposals, SOWs, pipeline reporting, and collaborate with Customer Success, Product, and Support to ensure client value and growth.

Manage a book of SaaS accounts to drive net retention through upsells, renewals, and relationship management. Build proposals, manage pipeline, collaborate cross-functionally, and support client lifecycle and product adoption.

Lead customer education, adoption, marketing, and advocacy to drive product adoption, retention, and expansion. Build and scale Absorb Academy, create adoption playbooks with Product, develop advocacy and reference programs, and partner with GTM/Sales to convert engagement into revenue.

Lead customer education, adoption, advocacy, and customer marketing to drive product adoption, retention, and revenue expansion. Build Absorb Academy, use usage data to surface expansion opportunities, and partner cross-functionally to convert engagement into growth.

Lead and grow an account management team responsible for renewals, upsells, and expansion. Own operational metrics, forecasting, account plans, and stakeholder relationships while collaborating cross-functionally to drive net dollar retention and revenue growth.

Lead and grow an account management team to retain and expand enterprise clients, oversee renewals and upsells, manage quotas and forecasting, track team performance, collaborate cross-functionally, recruit and develop talent, and use CRM and customer success tools to drive net dollar retention and operational metrics.

Lead GTM functions that convert pipeline to customers and drive expansion. Own product marketing, solution engineering, product evangelism, and analyst relations. Improve win rates, shorten sales cycles, influence upsell/cross-sell, and secure analyst recognition. Partner across product, sales, and customer success to position AI-driven learning products and scale proof-of-value programs.

Lead implementation of the marketing website in Webflow and code, translating Figma into semantic, accessible, performant pages and reusable components. Build Web Components and vanilla JS modules, optimize Core Web Vitals, ensure accessibility (WCAG), contribute to Next.js apps, QA experiments, and establish front-end standards and patterns.

Own and optimize Zuora billing and the Salesforce-Zuora integration, automate quote-to-cash processes, support billing accuracy and revenue recognition, troubleshoot system issues, analyze billing data, and partner with Finance, Sales, and Customer Success to improve billing operations.

Lead design and delivery of scalable data integration pipelines and APIs, drive architecture and cloud infrastructure decisions, diagnose performance issues (SQL Server), write and test well-factored code, establish development standards, mentor developers, and support AI-assisted development workflows.

Serve as the technical bridge between Customer Success and Engineering: triage and resolve customer issues, perform root cause analysis, produce implementation-ready solutions, manage change control and feature flagging, support ITIL incident/problem/change processes, monitor SLOs, and drive continuous improvement through documentation and trend analysis.

Lead and grow an account management team focused on renewals, upsells, and expansion. Own team metrics, forecasting, hiring, client relationships, and collaboration with marketing and product to drive net dollar retention and pipeline growth.

Lead and grow an account management team that owns renewals, upsells, and account expansion. Drive net dollar retention through account plans, forecasting, metrics reporting, and cross-functional collaboration while recruiting, coaching, and managing performance using Salesforce, Gainsight and other tools.

Lead product marketing strategy, GTM execution, enablement, and design for an AI-driven LMS. Own positioning, launches, pricing, enablement across GTM teams, and scale AI tools and workflows to drive pipeline, revenue, and team performance.

Manage and grow Absorb's largest accounts by building strategic account plans, identifying upsell/cross-sell opportunities, coordinating internal resources from discovery to closed-won, demonstrating product value, mitigating churn with Customer Success, and monitoring market and competitor activity.

Manage and expand strategic enterprise accounts by building relationships with senior stakeholders, creating and executing account plans, collaborating with internal teams to drive upsell/cross-sell, monitoring pipeline, demonstrating Absorb LMS, mitigating churn, and reporting on market and competitor activity.

Lead AI-first marketing strategy and execution: design, prototype, validate, and deploy production AI workflows. Own and evolve the marketing data stack, reporting, and analytics. Manage two analysts, transition consultant work in-house, and partner with marketing leadership to drive data-driven insights and upskill the organization.