Teams at Absorb Software

Serve as the technical bridge between Customer Success and Engineering: triage and resolve customer issues, perform root cause analysis, produce implementation-ready solutions, manage change control and feature flagging, support ITIL incident/problem/change processes, monitor SLOs, and drive continuous improvement through documentation and trend analysis.

Lead and grow an account management team focused on renewals, upsells, and expansion. Own team metrics, forecasting, hiring, client relationships, and collaboration with marketing and product to drive net dollar retention and pipeline growth.

Lead and grow an account management team that owns renewals, upsells, and account expansion. Drive net dollar retention through account plans, forecasting, metrics reporting, and cross-functional collaboration while recruiting, coaching, and managing performance using Salesforce, Gainsight and other tools.