Jobs at AbsenceSoft

Leads the design, development, and delivery of complex software systems. Drives architectural decisions and technical strategy, mentors engineers, conducts code reviews, partners with product stakeholders, and improves system performance, scalability, security, and compliance. Owns technical initiatives from design through delivery while maintaining high engineering standards.

Leads and develops a customer success team, drives adoption, retention, customer health, and satisfaction outcomes, and manages complex escalations. Builds scalable CS processes, playbooks, and frameworks; contributes to organizational strategy; analyzes customer data; supports expansion opportunities; and leads cross-functional initiatives with Sales, Product, Support, and Implementation. Represents the company externally and maintains departmental security and compliance controls.

Manage a portfolio of SaaS customers as a trusted advisor, driving onboarding, adoption, retention, expansion, and measurable value realization. Develop success plans, monitor customer health, mitigate churn risks, resolve complex issues, and collaborate with Sales, Product, and Support. Capture customer insights for product and process improvements while maintaining security and compliance standards.

Leads major technical initiatives while designing enterprise identity systems, authorization models, and scalable multi-tenant SaaS architecture. Builds platform components with .NET/C# on AWS, improves data pipelines, resolves complex production issues, and shapes the technical roadmap. Mentors engineers, drives architecture and reviews, coordinates across teams, and supports security, compliance, automation, and continuous platform improvement.

Leads end-to-end delivery of mid-sized customer implementation projects, coordinating cross-functional resources and serving as the primary customer contact. Develops project plans, manages risks, facilitates status meetings, and tracks project health, budgets, and timelines. The role requires strong stakeholder management, communication, organization, multitasking, and problem-solving skills, with a focus on delivering SaaS or enterprise software implementations on time and within scope.

Leads the strategy, content roadmap, and certification programs for AbsenceSoft University. Manages a growing team while remaining hands-on with course and exam development, LMS administration, reporting, and platform integrations. Partners with Product, Compliance, Legal, and industry organizations to maintain accurate, current training on leave and accommodations. Oversees program performance, customer enablement, credential renewals, and compliance-sensitive content.

Lead the vision, strategy, roadmap, and execution of a compliance platform encoding more than 200 statutory leave and accommodation laws. Manage product managers and compliance experts, translate regulations into scalable features, maintain content accuracy, and apply AI and automation responsibly. Partner with Legal, Engineering, Design, Sales, and Customer Experience to deliver compliant products, support go-to-market readiness, measure outcomes, represent customer needs, and identify regulatory risks and opportunities.

Identify and qualify new business opportunities through outbound prospecting (email, phone, social, etc.), partner with Account Executives to build pipeline, maintain CRM records, refine messaging with Sales and Marketing, meet lead-generation targets, and operate within compliance and security controls.

Design, develop, and run sales enablement programs: own Highspot content, build/playbook and onboarding, analyze Gong calls to create coaching materials, run trainings, track ramp and certifications, partner with sales leaders, and support kickoffs and QBRs while maintaining compliance.

Drive new business revenue by managing the full enterprise sales cycle: prospecting, discovery, tailored demos, negotiation, and contract execution. Build and maintain pipeline through outbound prospecting, collaborate with Sales Engineering/Marketing/Customer Success, forecast accurately, and cultivate executive relationships while ensuring compliance with HR/security controls.

Conduct outbound prospecting and convert inbound marketing leads into qualified discovery calls. Maintain CRM records, collaborate with Account Executives and Marketing to build pipeline, research HR/leave challenges, and follow established outreach playbooks to generate sales opportunities.

Lead and build AbsenceSoft's end-to-end HR function, creating HR strategy, playbooks, and operational processes. Manage HR Business Partners, Payroll, Culture & Engagement, Compensation & Benefits, and Talent Acquisition. Partner with execs, drive automation (e.g., Rippling), improve people metrics (engagement, time-to-hire, attrition), and scale HR infrastructure in a compliance-focused, high-growth SaaS environment.