Jobs at ABC Legal Services

Own a portfolio of enterprise law firm clients, analyzing account performance, satisfaction, pricing, coverage, and outcomes. Lead business reviews, manage escalations, identify expansion opportunities, and onboard new clients through EDI and API integrations. Use dashboards, BI tools, and AI to identify risks and trends, communicate insights, and improve client outcomes. The role is full-time and in-office in Longmont, Colorado, with infrequent travel.

Provides customer support for international process-serving orders by entering and monitoring orders, coordinating with international process servers, responding to tickets and calls, managing email communications, processing payments and documents, preparing service returns, and resolving discrepancies. The role requires accurate data entry, strong document handling, composure under pressure, and effective prioritization in an onsite, technology-driven environment.

Reviews attorney hearing reports for accuracy, investigates performance issues and complaints, manages failure-to-appear and compliance cases, monitors attorney training systems, and provides support through calls, chats, tickets, and email. The role also delivers platform training, identifies process improvements, documents resolutions, and follows up with clients when issues affect them.

Own full-cycle recruiting for attorney roles, including sourcing, cold outreach, screening, pitching, negotiation, offer management, and closing. Build an independent candidate pipeline and attorney network, maintain ATS/CRM records, partner with hiring stakeholders, and consistently achieve a target of 15–20 hires per month. The role requires strong outbound recruiting, relationship-building, negotiation, organization, and quota performance in an onsite environment.

Own full-cycle recruiting for attorney roles, including sourcing, cold outreach, screening, pitching, negotiation, offer management, and closing. Build independent candidate pipelines and attorney networks using LinkedIn Recruiter, bar directories, referrals, and other channels. Partner with hiring stakeholders, maintain accurate ATS/CRM records, and consistently achieve a monthly quota of 15–20 hires.

Manage and strengthen client relationships, understand and address customer needs, resolve issues, coordinate with internal teams, improve satisfaction and retention, and meet sales goals among existing and new customers. The role serves as a client liaison, tracks account processes, identifies patterns, and develops solutions using SaaS platforms and agile processes.

Own production machine learning models end to end, including development, deployment, monitoring, retraining, and staged AWS releases. Build BI dashboards, pricing and margin models, rules-based scoring frameworks, and operational analytics. Partner with engineering on data pipelines and database performance, support business decisions with statistical analysis, and document methodologies for cross-functional teams.