Jobs at ABC Legal Services

Manage international legal service orders: respond to customers, process mail and documents, enter data, track process servers, prepare proofs of service, and support team operations in-office.

Provide phone/chat support to process servers, manage and dispatch cases using Skye, monitor server status, obtain order statuses from sheriff/court, resolve task-board issues, and identify process improvements.

Verify and document hearing information for accuracy, compare sources, send verified schedules to attorneys, use AI tools to assist verification, handle tickets and basic tech support, and meet daily verification targets.

Serve as primary contact for international process-serving orders: enter and manage orders, respond to customer tickets and inbound calls, coordinate with international process servers, manage email correspondence, prepare service returns, monitor open orders, and resolve discrepancies while maintaining accuracy and composure.

Enter, review, and verify legal documents using internal systems and email. Identify and correct errors, investigate discrepancies, participate in training, and complete assigned projects while maintaining high accuracy in a fast-paced production environment.

Own a portfolio of enterprise law-firm clients: analyze account metrics, lead quarterly business reviews, manage escalations, identify expansion opportunities, and run technical integrations (API, EDI, SFTP). Spend ~80% on account growth and health, 20% on onboarding and integrations. Use BI dashboards and AI tools for analysis, risk detection, and client communications.

Manage a live roster of court hearings to secure last-minute attorney coverage via phone, text, and email. Negotiate fees, prioritize and triage a fast pipeline, onboard and support attorneys, update clients, maintain accurate data in CRM, and escalate recurring issues to improve processes. Measured on speed, coverage rate, and cost targets.