Jobs at Abby Care

Lead high-impact analytics initiatives across operations, clinical, finance, product, and engineering. Define trusted metrics, data models, dashboards, forecasting and risk models, clinical outcome measurements, and experimentation frameworks. Partner with product and engineering on data architecture and AI-enabled workflows, improve analytics quality and scalability, and translate complex analyses into executive recommendations.

Lead end-to-end product design for AI-powered healthcare experiences serving family caregivers, clinicians, and operators. Own discovery, research, journey mapping, prototyping, design systems, information architecture, and production delivery. Partner with product, engineering, and leadership to shape strategy and roadmap decisions. Mentor designers, facilitate critiques and workshops, and design safe human-in-the-loop AI features while addressing healthcare regulations and complex workflows.

Collects, verifies, and tracks caregiver, family, insurance, certification, and clinical documentation for onboarding and active-case compliance. Communicates with families and provider offices through phone, text, email, and fax; manages 50–70 daily calls; identifies documentation errors, monitors expirations, sends reminders, maintains AbbyOS and Salesforce V3 records, and protects patient information under HIPAA and applicable healthcare regulations.

Conduct outbound calls to prospective caregivers, guide them through intake, explain services, collect documentation, schedule training, and set them up in ADP and related systems. Maintain caregiver relationships through onboarding, answer questions, document interactions in Salesforce and Regal, track follow-ups, and collaborate with nursing and care operations teams. The role requires high-volume communication, empathy, organization, persuasion, and adaptability in a startup environment.

The Senior Applied AI Engineer will build production-grade AI systems, collaborating with cross-functional teams to ensure impactful care solutions while leading engineering initiatives and mentoring team members.

As a Senior Software Engineer, you will take ownership of the full development lifecycle, solve technical problems, and lead technical excellence while collaborating with cross-functional teams.

Lead and scale Abby Care's privacy and AI governance programs: own HIPAA and state privacy compliance, BAA program, AI use-case review and monitoring, incident response, vendor and outside counsel management, cross-functional legal partnership with Product/Engineering/Clinical, and hire and lead the privacy/AI team.

Owner of territory growth through consultative relationships with Case Management Agencies and individual case managers. Drive high-volume referrals via field-based outreach, education, pipeline management, and close collaboration with ops to convert referrals into admissions.

Coordinate Colorado case managers and agencies to manage service authorizations, care plan updates, reauthorizations, waiver transitions, and appeals. Ensure Medicaid and HCPF compliance, prevent care lapses, resolve complex cases, build agency relationships, train staff, and improve authorization processing and approval metrics across LTHH waiver programs.

Own month-end close, journal entries, reconciliations, financial statements and analyses. Manage accounts payable and global disbursements, support annual audit and tax/compliance filings, optimize systems and automation, document policies, and partner cross-functionally to ensure accurate, timely financial results and readiness for audit.

Provide clinical oversight and case management for a diverse home health caseload: develop individualized care plans, supervise CNAs/HHAs, coordinate with providers and families, maintain timely electronic documentation, manage escalations, participate in on-call rotations, and drive quality and readmission-reduction efforts.

Build and productionize AI-powered agents, copilots, and workflows for home care. Responsibilities include prototyping, dataset preparation, model evaluation, backend and API development, data pipelines, monitoring, and collaborating with product, clinical, and operations teams to iterate on real-world usage and move prototypes to reliable production.

Design, operate, and scale the AWS cloud foundation, data pipelines, and CI/CD tooling. Build infrastructure as code (Terraform), improve observability, harden environments for HIPAA compliance, and create AI-native developer tooling and verification workflows to accelerate engineering and ensure reliable, secure production deployments.

As the first in-house Product Designer, own end-to-end design across web and mobile: research, interaction design, workflows, and high-fidelity UI. Build durable design systems and information architecture for multi-role, permissioned healthcare products, and design AI-assisted, human-in-the-loop experiences while partnering cross-functionally with product, engineering, clinical, and compliance teams.

Lead design and execution of onboarding, engagement, performance review cycles, and internal communications for corporate and clinical teams. Build scalable people programs, run pulse surveys and action plans, use people metrics (eNPS, attrition, performance) to drive improvements, and train managers and teams to increase cohesion and effectiveness across a hybrid, multi-state organization.

Full-cycle technical recruiter focused on sourcing, engaging, and closing senior engineering, product, and data talent in the SF Bay Area. Build multi-channel sourcing, design technical assessments, advise leadership on hiring strategy and compensation, run end-to-end offer processes, and measure recruitment metrics to scale high-performing technical teams.

Provide RN case management for a caseload of patients: assess, create care plans, coordinate with PCPs and therapy, oversee CNAs, maintain timely electronic documentation, participate in on-call and holiday rotations, and work to improve quality metrics and caregiver satisfaction.