Search the 4 jobs at Abacus Group

The Client Technology Staging Engineer focuses on User Lifecycle Management including provisioning and removal of user account services, handling user requests and off-boardings, quality assurance of provided services, and resolving pending issues. The role requires organization, detail orientation, and the ability to automate processes.

As the Presales Engineer, you will collaborate with sales, engineering, and product teams to explain and support Abacus’s technology and services. Responsibilities include conducting sales pitches, managing client relationships, translating business needs into solutions, and developing methodologies to position Abacus as a leader in the Managed Security Service Provider space.

As a Customer Experience Manager, you will oversee customer relationships, facilitate meetings, gather feedback for service enhancements, and ensure client satisfaction. You will promote the Abacus brand and provide training on the platform, while identifying opportunities for service upselling and documenting customer data.

The Manager of Client Support Engineering oversees a team responsible for resolving client support issues related to the Abacus platform. This role involves performance management, coaching team members, liaising with other engineering teams, and ensuring client service standards are met through metrics and feedback.