Jobs at Aareon Group

Supports customer onboarding, workflow development, account communication, product adoption, and customer retention. The role monitors customer success, promotes broader product and partner offerings to existing customers, and collaborates with sales, support, professional services, and product management teams to maximize software value. It operates independently under general supervision and addresses difficult but typically non-complex problems.

Manage approximately 500 SMB customers by building relationships, improving product adoption, identifying upsell and cross-sell opportunities, negotiating commercial agreements, and reducing retention risks. Maintain Salesforce records, prioritize portfolio activity using data, manage pipeline, and achieve retention and revenue-growth targets. Collaborate with Sales, Customer Success, Support, Product, and Professional Services teams to deliver customer outcomes.

Leads quality engineering and IT systems software activities, including business-needs analysis, requirements gathering, scope definition, feasibility studies, software development, testing, deployment, maintenance, defect correction, and system enhancements. The role operates independently, applies advanced professional knowledge, and may influence others through expertise and guidance.

Develops, modifies, tests, deploys, and maintains IT systems software supporting hardware and business applications. Responsibilities include gathering requirements, defining system scope, conducting feasibility studies, developing databases, operating systems, networks, and utilities, writing lower-level code, and correcting programming errors. The role works independently under general supervision and may influence others through technical guidance.

Provide first-line technical support to B2B SaaS customers by troubleshooting issues, tracking bugs, responding to feedback, and maintaining knowledge bases. Build customer relationships, support integrations, communicate product updates, identify proactive solutions, and represent customer needs internally. The role also contributes ideas to improve support processes, training, and product development.

Provides client-facing software support for ActiveH and Versaa platforms, triaging, prioritizing, diagnosing, and resolving SQL-based application issues. Maintains documentation, manages configurations, supports root-cause analysis, and collaborates with Product and Development teams on improvements. The role requires strong communication, workload management, Azure or Microsoft Server knowledge, and regular on-site attendance in a hybrid arrangement.