Teams at Aareon Group

Supports customer onboarding, workflow development, account communication, product adoption, and customer retention. The role monitors customer success, promotes broader product and partner offerings to existing customers, and collaborates with sales, support, professional services, and product management teams to maximize software value. It operates independently under general supervision and addresses difficult but typically non-complex problems.

Manage approximately 500 SMB customers by building relationships, improving product adoption, identifying upsell and cross-sell opportunities, negotiating commercial agreements, and reducing retention risks. Maintain Salesforce records, prioritize portfolio activity using data, manage pipeline, and achieve retention and revenue-growth targets. Collaborate with Sales, Customer Success, Support, Product, and Professional Services teams to deliver customer outcomes.

Leads quality engineering and IT systems software activities, including business-needs analysis, requirements gathering, scope definition, feasibility studies, software development, testing, deployment, maintenance, defect correction, and system enhancements. The role operates independently, applies advanced professional knowledge, and may influence others through expertise and guidance.