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Sales & Customer Success
An inside look at the team selling the intelligent orchestration platform for DevSecOps. Our sales teams act as trusted advisors, guiding customers to reimagine their software delivery and shape the future of secure development.
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Employee Reviews
If we’re at a booth, for example, at a convention. I often have customers run up to us and say, “We love GitLab.” From a sales perspective, it’s really nice to have developers and security folks who love us.
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"It doesn’t feel like a remote company. It really feels like a global team."
GitLab is shaping the future of DevSecOps. We provide a unified all-in-one platform that is also best in breed, which is a key reason customers love our product. You’ll be selling a mission critical infrastructure that customers genuinely need. You’ll work with a global team that operates as one unit. And every customer that you work with will be shaping the future of an entire industry.
What People Are Saying About GitLab
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Role Clarity: Handbook-first transparency and codified Sales/CS playbooks make expectations, swim lanes, and success plans explicit across the journey, so people know who owns what. Feedback suggests this reduces ambiguity in cross‑functional deal execution and post‑sale orchestration.
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Autonomy: All‑remote, async norms and a written‑first culture support ownership of territories and accounts with fewer standing meetings. Feedback suggests sellers and CSMs can manage their business with visible goals and flexible schedules while staying aligned through documented artifacts.
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Learning & Development: Structured onboarding, enablement, and shared methodologies (e.g., Command of the Message, MEDDPPICC) create a clear path to ramp and sharpen field craft. Feedback suggests open playbooks and telemetry‑driven coaching make it easier to learn complex platform sales and outcome‑based success work.
Recently posted jobs
Cloud • Security • Software • Cybersecurity • Automation
As a Principal Product Manager for Security, you will drive business impact through product strategy, collaborating with various teams to enhance security offerings and improve market performance.
Cloud • Security • Software • Cybersecurity • Automation
As a Customer Success Architect, you'll align GitLab's DevSecOps platform with customers' business goals, provide technical enablement, manage customer portfolios, and ensure satisfaction through collaboration with various teams.
Cloud • Security • Software • Cybersecurity • Automation
The Staff Forward Deployed Engineer will work on customer adoption of GitLab in enterprise environments, assessing platform readiness, designing deployment architectures, and creating reusable solutions for CI/CD and AI workflows.
At a glance
solving today's toughest challenges, together
Our Customer Success team stands at the intersection of innovation and impact, helping organizations tackle the complex challenges that define modern software development. From accelerating delivery timelines and strengthening security postures to breaking down silos and enabling AI-powered workflows, we partner with customers to turn obstacles into opportunities. We're not just supporting a platform, we're architecting solutions that help teams ship faster, work smarter, and build with confidence.
what makes our culture unique
Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
our mission + vision
Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development.
