Jobs at 9am.health

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.

Lead and grow relationships with benefits and pharmacy consultants to drive adoption of 9amHealth. Secure partnerships and commercial agreements, represent the company at events, maintain vendor profiles, identify co-marketing and incentive opportunities, and collaborate with sales and marketing to support consultant engagement and strategy.

Design, build, and operate AI-native backend and fullstack systems that integrate LLMs, agents, and tools. Create agentic, multi-step workflows, ensure safe, observable LLM production integrations, design APIs/services/data models, collaborate with Product and Design to turn high-level goals into scalable architectures, and improve developer experience while maintaining security and privacy for regulated healthcare systems.

The Senior Data Engineer will design and maintain data pipelines, write production-grade Python and SQL code, and support AI initiatives while collaborating across teams.

The Senior Data Analyst will manage client-facing analytics, build dashboards, partner with Customer Success, and leverage AI tools for reporting.

Lead and own end-to-end accounting: chart of accounts, month-end close, technical accounting (ASC 606/842/718), tax compliance, 409A/equity accounting, audit readiness, internal controls, and management of outsourced accounting. Partner with CFO, FP&A, auditors, and tax firm while building reporting, automation, and scalable finance processes for a high-growth health tech startup.

As a Senior Full Stack Engineer, you will design and implement AI-driven systems, ensuring reliability, security, and scalability while collaborating with stakeholders to translate high-level goals into technical solutions.