Teams at 9am.health

Own the architecture and operation of 9amHealth’s data platform, including Python and SQL ETL/ELT pipelines, AWS infrastructure, Redshift data models, semantic layers, governance, quality, monitoring, and reliability. Establish technical standards, optimize performance and costs, support AI/ML initiatives, build integrations, and mentor data team members. Partner with business and clinical stakeholders to deliver reliable data products and translate complex questions into actionable analytics.

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.

Design, build, and operate AI-native backend and fullstack systems that integrate LLMs, agents, and tools. Create agentic, multi-step workflows, ensure safe, observable LLM production integrations, design APIs/services/data models, collaborate with Product and Design to turn high-level goals into scalable architectures, and improve developer experience while maintaining security and privacy for regulated healthcare systems.