Jobs at 4over, Inc

Lead strategic, cross-functional enterprise transformation initiatives from planning through implementation and adoption. Responsibilities include developing project plans, managing scope, budgets, resources, risks, dependencies, and schedules; coordinating stakeholders, vendors, business analysts, and technology teams; supporting requirements reviews, UAT, change management, training, and organizational readiness; communicating project status; resolving issues; and improving project management processes and practices.

The Business Development Representative will drive new business by prospecting enterprise-level organizations, engaging senior decision-makers, building relationships, and creating qualified sales opportunities. Responsibilities include executing account-based campaigns, managing territory performance and CRM pipelines, developing product knowledge, supporting new-logo acquisition and upselling, monitoring market trends, and improving forecasting and deal execution. The role requires B2B outbound sales experience, strong communication and relationship-building skills, and the ability to work independently in a remote, high-performance environment.

Leads the Client Success organization, developing strategy, team performance standards, customer engagement models, retention programs, and revenue-growth initiatives. Oversees customer relationships, health, account planning, renewals, cross-sell and upsell opportunities, and executive-level engagements. Partners closely with Sales and cross-functional teams to resolve issues, improve customer experience, identify account opportunities, and communicate customer insights. Establishes KPIs, monitors performance, and reports retention, growth, engagement, and escalation metrics to executive leadership.

Manage relationships with high-value enterprise accounts, ensuring customer satisfaction, order resolution, onboarding, product adoption, and revenue growth. Monitor customer health, risks, satisfaction, and performance metrics; coordinate internal teams to resolve priority issues and support integrations, releases, and upsell opportunities. Partner with account managers, sales, technology, marketing, quality assurance, and customer experience teams to execute account strategies and maintain strong customer relationships.

Leads and scales a multi-site customer care organization, developing managers and teams while improving customer satisfaction, retention, service quality, and operational efficiency. Oversees escalations, process optimization, KPIs, analytics, forecasting, staffing, workforce planning, and executive reporting. Partners cross-functionally with Operations, Sales, Marketing, and Production to enhance customer experiences, build scalable processes, and support organizational growth.

Provides customer support through phone and virtual chat by answering product and website questions, resolving concerns, documenting interactions, educating customers, and following up proactively. The role requires empathy, active listening, accurate communication, timely issue resolution, and collaboration in a contact center environment. Employees also complete administrative tasks, attend meetings, follow safety procedures, and maintain their work area. Bilingual English and Spanish skills and printing or wide-format production experience are desirable.

Provides customer support through phone and virtual chat by answering questions, educating customers about products and services, resolving concerns, documenting interactions, following up proactively, and handling complex requests with patience and empathy. The role requires accurate account updates, timely issue resolution, teamwork, adherence to safety policies, and participation in company meetings. This hybrid position operates Monday through Friday during standard business hours.

Provides customer support in a contact center through phone and virtual chat. Educates customers about products and services, resolves concerns, documents interactions, handles complex requests empathetically, follows up proactively, and escalates feedback for product improvement. The role requires strong communication, active listening, computer proficiency, accurate typing, teamwork, accountability, and schedule flexibility in a hybrid environment.

Provides phone and virtual chat support in a contact center, educating customers about products and services, resolving concerns, documenting interactions, and following up proactively. The role requires active listening, empathy, timely problem-solving, accurate account updates, and professional communication. Employees also complete required tasks, attend meetings, maintain a safe and orderly workspace, and support customer loyalty. Bilingual English-Spanish skills and printing or wide-format production experience are desirable.

Manages plant-level human resources operations, including recruiting, onboarding, employee relations, performance management, policy compliance, HRIS records, benefits administration, training, audits, safety reporting, and return-to-work programs. Partners with plant leadership and Corporate HR on workforce planning, legal compliance, employee development, and organizational effectiveness. Supervises administrative staff through a dotted reporting line and may travel up to 10%.