Teams at 4over, Inc

Oversee a small local office team while managing accounting operations, including accounts payable, billing, accounts receivable, audit information requests, and monthly financial reporting. The role coordinates local accounting activities with the corporate office and supports customers through calls, greetings, and information requests. Cost accounting experience, an accounting degree, strong communication and people skills, and computer proficiency are required.

Leads and scales a multi-site customer care organization, developing managers and teams while improving customer satisfaction, retention, service quality, and operational efficiency. Oversees escalations, process optimization, KPIs, analytics, forecasting, staffing, workforce planning, and executive reporting. Partners cross-functionally with Operations, Sales, Marketing, and Production to enhance customer experiences, build scalable processes, and support organizational growth.

Business Analyst partnering with stakeholders, project managers, technology teams, and business leaders to gather requirements, document workflows, improve processes, and support enterprise initiatives. Responsibilities include facilitating discovery sessions, translating needs into functional requirements and user stories, coordinating cross-functional communication, identifying automation opportunities, supporting testing and implementation, and using AI tools to improve analysis and documentation.