Jobs at 407 ETR

Lead the enterprise customer experience strategy, governance, and measurement. Drive journey mapping, customer insights, digital/AI-enabled transformation, and cross-functional initiatives to reduce friction and improve satisfaction. Build and coach a high-performing CX team and deliver executive reporting and change management.

Lead customer operations to improve service delivery and customer experience across phone, web, and app channels. Drive continuous improvement, manage KPIs and initiatives, coach direct reports, support change management, and partner with stakeholders to optimize processes and workforce performance.

Lead development and execution of pricing and revenue management strategies, design pricing pilots, analyze customer and external data, collaborate on elasticity and forecasting models, implement pricing system improvements, and coordinate cross-functional initiatives to optimize long-term revenue.

Use customer, digital, and transportation data to build targeting, propensity, pricing, loyalty, and churn models; run experiments (A/B), optimize promotions and pricing, present insights to stakeholders, manage data structures in Databricks/AWS, and lead project work with business partners to drive data-driven decisions.

Lead and execute IT audits, assess IT risk and compliance (e.g., PCI DSS, PIPEDA), advise business and IT on controls, develop audit plans, report findings to senior management, and help integrate AI into audit practices while managing and mentoring the audit team.

The Workforce Management Team Manager leads Customer Operations teams, focusing on workforce forecasting, capacity planning, and communications to enhance operational efficiency and meet performance targets.

Lead payroll accounting, prepare and review payroll journal entries and reconciliations, produce monthly and quarterly financial statements and audit deliverables, support consolidated and non-consolidated IFRS reporting, analyze variances, coordinate with HR and stakeholders, recommend process improvements, and perform ad hoc accounting projects.

Legal Counsel will develop compliance frameworks, offer legal advice, and manage contracts to ensure regulatory adherence and improve departmental efficiencies.

Provide hands-on employee and labour relations support for unionized and non-union staff, manage investigations, performance and attendance, coordinate medical leaves and return-to-work, advise on disciplinary actions and grievances, support collective agreement interpretation, and lead HR process improvements and ad hoc HR projects.

Responsible for governance, risk and compliance in IT. Develop policies, conduct audits, manage risk assessments, and ensure compliance with regulations.

Lead and execute financial, operational, and compliance audits across the organization. Manage end-to-end audit engagements: scope, testing, data analysis, reporting, stakeholder communication, and follow-up on remediation. Provide advisory services on risk, controls, and process improvements while contributing to audit planning and departmental continuous improvement.

Handle inbound customer calls to resolve delinquent accounts, negotiate repayment arrangements, collect payments, document activities, resolve escalations, meet KPIs, liaise with financial institutions, and support process improvements while maintaining confidentiality and strong customer service.

Analyze customer, digital and transportation datasets to generate insights and segments, build dashboards and geospatial analyses, mentor junior analysts, support advanced modeling and A/B testing, run trainings, and present actionable findings to stakeholders.

The Cloud Architect will lead the design and implementation of hybrid infrastructure, integrating on-premise and cloud solutions while collaborating across teams and mentoring technical staff.

Lead promotions, loyalty, and lifecycle marketing to drive revenue and customer value. Build data-driven, personalized campaigns and experiments, manage MarTech and CRM (Salesforce), oversee analytics and forecasting, scale capabilities and governance, and lead a cross-functional team to optimize engagement, conversion, and network utilization.

Lead the enterprise Business Continuity Program, run BIAs and tabletop exercises, and manage strategic initiative intake, prioritization, KPI tracking, and select innovation/AI project delivery. Collaborate with business leaders, IT PMO, and communications to ensure readiness, align initiatives to strategy, and report performance to senior leadership and the Board.

Lead IAM strategy and team to design, implement, and operate identity lifecycle, privileged access (PAM), SSO, and authentication solutions. Maintain CyberArk, Saviynt, SailPoint, and AD/Entra ID platforms, ensure compliance, manage vendors, support incident response, and collaborate with stakeholders to align IAM with business and regulatory requirements.