Jobs at 3Shape

Drives commercial strategy and transformation for 3Shape’s Laboratory business, focusing on reseller growth, AI solution adoption, data-driven opportunities, sales enablement, and scalable commercial programs. Partners across Sales, Marketing, Product, Finance, Operations, and regional teams to develop playbooks, incentives, business models, and joint plans. Leads cross-functional initiatives from strategy through implementation, translating insights into measurable growth, conversion, productivity, retention, and partner performance improvements.

Build and deliver advanced digital dentistry education for dental laboratories, resellers, key accounts, trainers, and regional stakeholders. Develop training content, run train-the-trainer programs, lecture at European events, engage dental experts, and advise customers on adopting 3Shape workflows. The role requires extensive hands-on digital dental laboratory experience, strong presentation and stakeholder skills, and regular travel across the UK and Europe.

Build and launch regional dental laboratory education programs across Europe. Deliver advanced training to lab customers, resellers, key accounts, trainers, and internal teams; lecture at congresses; engage KOLs; advise stakeholders on digital dental workflows; coordinate regional content needs; and contribute to global training materials. The role requires extensive digital dentistry experience, customer-facing communication, stakeholder collaboration, and regular travel.

Lead the TRIOS software team in Skopje with primary responsibility for people leadership, talent development, performance management, team effectiveness, and organizational growth. Support resource planning, delivery commitments, stakeholder alignment, technical discussions, and engineering improvements while collaborating with Product Management, Architecture, Quality Assurance, and Engineering leadership.

Provide technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage customer support cases in the CRM, gather relevant information, document issues, collaborate with internal departments, and escalate feedback. The role requires strong French and Ukrainian communication skills, intermediate English, problem-solving ability, empathy, multitasking, stress resilience, and willingness to learn.

Develops and closes B2B sales opportunities for 3Shape Audio solutions through prospecting, discovery, virtual demos, proposals, and follow-up. Manages CRM pipeline accuracy, supports reseller partners, monitors conversion and market activity, and coordinates handoffs to onboarding and customer success. Builds customer and partner relationships, provides product guidance, shares market feedback, and contributes to sales initiatives, trainings, events, and process improvements. Occasional travel may be required.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage and document customer support cases in the CRM, gather required information, collaborate with internal departments, and escalate feedback. The role requires strong Italian and English communication, problem-solving, logical thinking, empathy, multitasking, stress resistance, and a customer-focused mindset.

The FP&A Manager will lead forecasting, budgeting, financial planning, performance analysis, KPI reporting, and process improvements. The role delivers insights and recommendations to senior management, prepares financial reports, and conducts ad hoc analyses and special projects. It requires strong analytical, financial, communication, and stakeholder-management skills, with independent ownership of processes and projects in an international environment.

Provide Tier 1 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Diagnose and escalate technical issues, document customer cases in the CRM, gather relevant information, and communicate feedback to internal departments. The role serves reselling partners and end-users worldwide and requires strong communication, problem-solving, multitasking, empathy, and customer-service skills in English and Ukrainian.

Own and lead the global Net Promoter Score program, including survey management, customer feedback analysis, reporting, and follow-up. Translate quantitative and qualitative data into actionable insights, identify customer pain points, develop dashboards, and recommend improvements. Collaborate with Product, Support, Sales, and Marketing teams to drive customer-centric change, accountability, and improved satisfaction and loyalty.

Leads 3Shape’s UK and Ireland DSO business, owning commercial strategy, revenue growth, strategic account development, negotiations, implementation, adoption, retention, and expansion. Manages two Key Account Managers and a Customer Success Manager while coordinating Sales, Finance, Marketing, Academy, Product, and Operations. Builds executive-level customer relationships, develops account plans, drives digital dentistry adoption, coaches the commercial team, and represents DSO priorities across European and global forums.

Develop and maintain shared GitHub Actions workflows, reusable CI/CD components, repository standards, and developer tooling. Lead migrations from TeamCity, Octopus Deploy, and Azure DevOps; improve delivery reliability, observability, security, and governance. Support GitHub Copilot adoption, vSphere services, Infrastructure as Code, cloud-native practices, and software supply chain security. Collaborate with engineering teams and security specialists to improve developer productivity and software delivery.

Provide technical support for 3Shape 3D scanners and software through online sessions, telephone, email, and occasional onsite events. Diagnose and escalate technical issues, document customer cases in the CRM, collect relevant information, and communicate feedback to internal departments. The role requires strong English and Ukrainian communication skills, customer orientation, problem-solving ability, multitasking, empathy, and resilience.

Manage distributor orders and customer purchase orders, create software subscriptions, monitor customer accounts, coordinate sales-client correspondence, and provide reports and data to support the global sales team. The role requires frequent communication with dealers worldwide and a shift-based schedule between 7:00 and 18:00.

Serve as the primary technical contact for enterprise dental laboratories, managing technical relationships, infrastructure upgrades, integrations, troubleshooting, onboarding, and proactive issue resolution. Coordinate with customer IT teams and internal Product, Sales, Support, and R&D groups. Support adoption, renewals, expansions, QBRs, documentation, diagnostic tools, and customer feedback while traveling 30–50% for onsite engagements and industry events.

Manage strategic dental and medical device accounts across Canada, particularly DSOs, GPOs, enterprise labs, reseller partners, and dealer networks. Develop account, sales, pipeline, pricing, and growth strategies; conduct business reviews; identify opportunities; negotiate and close deals; and achieve revenue targets. Collaborate with customer success, product, territory, and regional teams on expansion, implementation, training, and adoption plans. Provide executive-level presentations, market feedback, and quarterly and annual business plans.

Own and improve Azure-based DevOps/SRE platform capabilities supporting customer-facing products. Responsibilities include Infrastructure as Code with Pulumi and C#/.NET, CI/CD, Kubernetes and AKS, observability, automation, incident readiness, deployment safety, and platform reliability. The role also contributes to C#/.NET backend services, including APIs, event-driven systems, testing, code reviews, security, and maintainability, while collaborating with platform and product teams on production stability and cloud standards.

Design, develop, test, deploy, and maintain scalable backend services for cloud data storage and synchronization. Responsibilities include distributed systems engineering, performance optimization, SQL development, observability, multi-region deployment, containerized workloads, Infrastructure as Code, DevOps, and SRE practices. The role includes debugging production issues, improving reliability, conducting code reviews, designing APIs, and collaborating with platform and product teams on Azure standards and operational readiness.

Own the global Net Promoter Score program, including survey design, deployment, analysis, reporting, and customer follow-up. Analyze quantitative and qualitative feedback to identify dissatisfaction drivers and improvement opportunities. Build dashboards and reporting frameworks, deliver strategic recommendations, coordinate cross-functional action, and promote customer-centric practices through stakeholder training and communication.

Conduct theoretical and applied research on uncertainty-aware optimization for medical 3D scanning. Develop uncertainty models, analyze Krylov and other iterative solvers, create scalable linear least-squares algorithms, and validate them through simulations and industrial reconstruction systems. Collaborate with DTU researchers and 3Shape engineers, contribute to software prototypes, publications, presentations, technical reports, and potential patents.