Jobs at 3Shape

Manage strategic dental and medical device accounts across Canada, particularly DSOs, GPOs, enterprise labs, reseller partners, and dealer networks. Develop account, sales, pipeline, pricing, and growth strategies; conduct business reviews; identify opportunities; negotiate and close deals; and achieve revenue targets. Collaborate with customer success, product, territory, and regional teams on expansion, implementation, training, and adoption plans. Provide executive-level presentations, market feedback, and quarterly and annual business plans.

Define and optimize customer journey and lifecycle marketing strategies for Lab customers. Build personalized, automated omnichannel programs spanning onboarding, adoption, retention, lead nurturing, and conversion. Develop audiences, triggers, personalization logic, lead scoring, and nurture programs; analyze customer behavior and campaign performance; conduct A/B testing; and specify data, reporting, and automation requirements. Collaborate with Marketing, Commercial, Analytics, IT, and local markets to deliver scalable customer experiences and measurable commercial growth.

Own and improve Azure-based DevOps/SRE platform capabilities supporting customer-facing products. Responsibilities include Infrastructure as Code with Pulumi and C#/.NET, CI/CD, Kubernetes and AKS, observability, automation, incident readiness, deployment safety, and platform reliability. The role also contributes to C#/.NET backend services, including APIs, event-driven systems, testing, code reviews, security, and maintainability, while collaborating with platform and product teams on production stability and cloud standards.

Manage full-cycle recruitment for IT and non-IT roles, including sourcing, headhunting, networking, candidate pipeline development, interviews, hiring-manager coordination, applicant tracking, competency-based interviewing, and candidate experience. The role also contributes to employer-brand promotion and requires collaboration in a multicultural environment. Mandatory office presence in Kyiv with occasional business travel to Western Europe.

Drives full-cycle B2B sales for 3Shape dental hardware and software, including prospecting, discovery, virtual demonstrations, proposals, pipeline management, CRM updates, closing, and post-demo follow-up. Collaborates with technical sales, customer success, partners, resellers, onboarding, and support teams. Maintains product and digital dentistry expertise, supports sales activities and training, and attends occasional events and tradeshows across Europe.

Design, develop, test, deploy, and maintain scalable backend services for cloud data storage and synchronization. Responsibilities include distributed systems engineering, performance optimization, SQL development, observability, multi-region deployment, containerized workloads, Infrastructure as Code, DevOps, and SRE practices. The role includes debugging production issues, improving reliability, conducting code reviews, designing APIs, and collaborating with platform and product teams on Azure standards and operational readiness.

Own the global Net Promoter Score program, including survey design, deployment, analysis, reporting, and customer follow-up. Analyze quantitative and qualitative feedback to identify dissatisfaction drivers and improvement opportunities. Build dashboards and reporting frameworks, deliver strategic recommendations, coordinate cross-functional action, and promote customer-centric practices through stakeholder training and communication.

Lead financial planning and analysis activities, including budgeting, forecasting, long-term planning, KPI analysis, financial modeling, reporting, and strategic recommendations. Present insights to senior management, improve finance processes and reporting, and manage ad hoc analyses and special projects. The role requires strong stakeholder management, analytical skills, business acumen, and independent process leadership in an international environment.

Conduct theoretical and applied research on uncertainty-aware optimization for medical 3D scanning. Develop uncertainty models, analyze Krylov and other iterative solvers, create scalable linear least-squares algorithms, and validate them through simulations and industrial reconstruction systems. Collaborate with DTU researchers and 3Shape engineers, contribute to software prototypes, publications, presentations, technical reports, and potential patents.

Develop and maintain administrative software for dental laboratories while helping teams build secure, high-quality cloud applications. Responsibilities include designing, implementing, testing, and maintaining product features; applying secure development practices; supporting cloud security engineering across containers, Kubernetes, IaC, and CI/CD; and promoting authentication, authorization, secrets management, API security, and security scanning. The role also contributes to security initiatives, collaboration with architects, and continuous improvement across development teams.

Lead mechanical engineering teams in Poland and Ukraine while owning the global SolidWorks CAD environment. Responsibilities include people management, technical development, cross-site collaboration, CAD methodology, templates, standards, training, UAT, change governance, PLM integration, and coordination with IT, production, and global R&D stakeholders. The role supports development of precision electromechanical dental scanner products and requires strong mechanical product development and advanced SolidWorks expertise.

Build and lead a new Insights & Data Enablement function, managing approximately five Business Partners and Analysts. Establish collaboration, intake, prioritization, escalation, and value-tracking processes across the Data Management Office and business stakeholders. Personally partner with one or two business areas, translate data insights into measurable business outcomes, manage senior stakeholder relationships, and feed business needs into data platform, governance, and strategy priorities.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional onsite events. Manage and document customer support cases in the CRM, gather required information, collaborate with internal departments, and escalate feedback. The role requires strong Italian and English communication, problem-solving, logical thinking, multitasking, empathy, resilience, and continuous learning while supporting resellers and end users worldwide.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage customer cases in the CRM, gather required information, collaborate with internal departments, and escalate feedback. The role requires strong German and English communication, customer focus, problem-solving, analytical ability, multitasking, empathy, resilience, and continuous learning.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage and document customer support cases in the CRM, gather required information, collaborate with internal departments, and escalate feedback when needed. The role requires strong German and English communication, problem-solving, logical thinking, empathy, multitasking, resilience, and a customer-oriented approach.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage and document customer support cases in the CRM, gather required information, collaborate with internal departments, and escalate feedback. The role requires strong French and English communication, customer focus, problem-solving, analytical thinking, multitasking, empathy, resilience, and a commitment to continuous learning.

Provide technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage customer support cases in the CRM, gather relevant information, document issues, collaborate with internal teams, and escalate customer feedback when necessary. The role requires fluent Dutch, English, and Ukrainian, strong communication, logical problem-solving, empathy, analytical ability, and multitasking skills.

Manage post-sale customer lifecycle activities across Europe, focusing on adoption, retention, satisfaction, software upgrades, and expansion. Monitor customer usage data, proactively engage customers, provide education and training, support software updates, maintain CRM records, and share customer insights internally. Collaborate with Sales, Support, Marketing, Product Insights, and Customer Success teams while identifying sales leads and opportunities within the existing customer base.

Manage post-sale customer lifecycle engagement across Europe, focusing on adoption, retention, satisfaction, software upgrades, and expansion opportunities. Analyze customer usage data, proactively educate customers, promote training and self-service resources, maintain CRM records, and share insights cross-functionally with Sales, Support, Marketing, Product Insights, and Customer Success. The role requires familiarity with dental clinic and laboratory workflows, strong communication, analytical skills, and fluency in English plus a local EU language.

Provide Tier 1 technical support for 3Shape hardware (3D scanners) and software via phone, email, and online sessions; log and manage cases in CRM; escalate issues and collaborate with internal teams; participate in occasional on-site events and business trips.