Jobs at 3Shape

Provide Tier 1 technical support for 3Shape hardware (3D scanners) and software via phone, email, and online sessions; log and manage cases in CRM; escalate issues and collaborate with internal teams; participate in occasional on-site events and business trips.

Lead product strategy and a team of seven Product Managers for the Lab & Studios portfolio. Define long-term vision, establish product practices, align cross-functional teams, drive portfolio prioritization, and partner with commercial functions to ensure customer adoption and business impact across dental lab and clinic workflows.

Lead design and delivery of customer education journeys and training programs globally. Prioritize and coordinate training events, scale lab education through HCP engagement, deliver hands-on training, align internal upskilling, manage multiple workstreams, communicate strategy and report impact to stakeholders.

Drive regional growth for 3Shape Lab products by owning business development, pipeline, and revenue targets. Build long-term relationships with lab stakeholders, coordinate demos and onboarding, execute regional marketing initiatives, partner with internal teams, track CRM pipeline metrics, and identify cross-sell opportunities to increase adoption and revenue.

Provide technical support for 3Shape hardware and software, manage and document customer cases, troubleshoot issues, escalate feedback, support sales operations, and produce sales analytics, reports, and dashboards to drive business decisions and support global teams.

Provide Tier 1 technical support for 3Shape hardware (3D scanners) and CAD/CAM software via phone, email, online sessions and occasional on-site. Manage support cases, troubleshoot, escalate, contribute to CAPA, perform knowledge transfer, and train distributors while communicating in Italian and English.

Develop and extend the Automate product using C#/.NET, implementing and optimizing complex algorithms (including neural networks). Work across backend, UI, algorithms, and infrastructure in an Agile team, collaborating with Copenhagen and Kyiv colleagues and maintaining high code quality and performance.

Provide technical support for 3Shape hardware (3D scanners) and software via online sessions, phone, email, and occasional on-site events. Manage support cases in CRM, gather customer information, collaborate with internal teams, and escalate feedback. Support reselling partners and end-users worldwide, requiring strong German and English communication, problem-solving, and customer-oriented skills. Occasional business travel to Western Europe.

Manage ongoing customer relationships for 3Shape dental solutions by onboarding, training, and proactively driving adoption. Serve as primary contact, escalate issues, identify expansion opportunities, share customer insights, and represent customers at events and trainings to maximize product value and retention.

Serve as the primary technical contact for enterprise lab clients, proactively stabilize and scale IT environments, perform pre-upgrade reviews, provide infrastructure blueprints, manage integrations and onboarding, troubleshoot complex technical issues, support renewals and adoption, run QBRs, advocate customer feedback to Product, and travel 30 60% for meetings and events.

Establish and grow system-level hardware/software integration and testing for dental medical devices. Define release testing processes, validate end-to-end clinical workflows, reduce late-stage defects, and build a scalable System Test Lab while ensuring compliance with ISO 13485 and IEC 62304.

Develop, configure and maintain the ARAS Innovator PLM system; design technical architecture and user flows; implement integrations with ERP/CAD systems; write code, automation macros, and unit tests; support deployments, documentation, testing, and day-to-day PLM operations; collaborate with project managers, product owners, and production master-data specialists.

Serve as the CRM functional consultant for North America: configure and administer Microsoft Dynamics 365, automate business processes, build reports and dashboards, support cross-functional teams, improve adoption, document solutions, and collaborate with development teams in Denmark, Poland, and Ukraine.

Provide Tier 3 technical support for 3Shape hardware (3D scanners) and software via remote sessions, phone, email and occasional on-site work. Manage support cases in CRM, troubleshoot client-server and database (MSSQL) issues, escalate to other teams, create and maintain knowledge base articles, and train/coaching colleagues and reseller supporters.

Develop and maintain the Management System for dental labs, design integrations between desktop apps and 3Shape cloud, implement services and dentistry workflows, ensure high code quality and maintainability, collaborate across international teams, and adopt modern development practices.

Provide technical support for 3Shape hardware (3D scanners) and software via online sessions, phone, email and occasional onsite events; manage and record support cases in CRM; escalate issues and collaborate with internal teams; maintain strong customer relationships and multilingual communication.

Lead and manage two QA teams and coordinate QA across the 3Shape Unite project. Define and implement end-to-end QA strategy, align testing approaches (including automation), ensure QA consistency, monitor test coverage and defects, perform root cause analysis, hire and onboard staff, and enhance collaboration between QA, development, product, and release teams.

Deliver structured remote onboarding and hands-on scanning training for TRIOS users. Build trusted customer relationships, verify installations, track progress in CRM, escalate feedback, and ensure high product adoption through follow-ups, reporting, and cross-department coordination.

Deliver production-ready AI/GenAI solutions embedded in CRM and enterprise workflows. Integrate AI with CRM, ERP, CDPs and APIs, build data pipelines, enable automation and copilots, ensure governance, scalability, and adoption across Sales, Service, and Aftersales.

Lead and coordinate multiple parallel R&D initiatives in a computer vision reconstruction team. Manage roadmaps, dependencies, release planning, and stakeholder communication. Translate product needs into actionable work, refine priorities, define acceptance criteria, and balance bug fixes with long-term outcomes. Drive day-to-day operations, document decisions, and ensure product focus and transparency across software and hardware teams.