Jobs at 3Shape

Leads a globally distributed Tier 3 Support team, establishing prioritization, resource allocation, escalation, knowledge-sharing, and continuous-improvement processes. Partners with regional Support, Product, R&D, PPS, and IT teams to resolve complex technical customer issues, improve service efficiency, and turn recurring problems into actionable product and support improvements. The role also identifies opportunities to apply AI, automation, and other technologies to troubleshooting and case handling.

Lead the technical direction and evolution of Lighthouse Design System across web, mobile, and on-premises software. Build and maintain scalable component libraries, establish front-end engineering standards, drive organizational adoption, mentor engineers, and partner with designers, product managers, and stakeholders to deliver accessible, high-quality experiences.

Owns the global omnichannel orchestration foundation, including journey frameworks, audience segmentation, decisioning logic, personalization, governance, and platform optimization. Acts as the business lead and super user, translating marketing needs into functional requirements and partnering with IT on integrations, development, testing, and implementation. The role also drives adoption, global standards, AI use cases, capability roadmaps, and continuous improvement across Marketing, Commercial, Data, and IT.

Lead and develop the European Customer Lifecycle Management team, driving customer retention, satisfaction, software adoption, renewals, upgrades, and churn reduction. The role manages performance tracking, CRM data quality, customer feedback loops, and proactive lifecycle activities while collaborating with Sales, Support, Marketing, Product, Customer Insights, and Customer Success teams. It also involves coaching team members, coordinating customer engagement priorities, identifying expansion opportunities, and improving operational efficiency and customer value.

Perform manual testing for web and desktop applications, validate features and bug fixes, document and track defects, create test documentation, analyze requirements and risks, and collaborate with developers, product stakeholders, and release management in Agile/Scrum teams. The role also involves API testing, database and SQL testing, virtual machines, and identifying opportunities for test automation.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage customer cases in the CRM, gather relevant information, document issues, collaborate with internal departments, and escalate feedback. The role requires strong English and Ukrainian communication, customer focus, logical problem-solving, multitasking, empathy, and resilience.

Provide technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage and document customer support cases in the CRM, gather relevant information, collaborate with internal departments, and escalate customer feedback. The role requires strong English and Ukrainian communication, problem-solving, analytical and multitasking abilities, customer focus, empathy, resilience, and willingness to learn.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage customer support cases in the CRM, gather relevant information, document issues, collaborate with internal departments, and escalate feedback. The role supports reselling partners and end-users and requires strong communication, problem-solving, analytical, multitasking, and customer-service skills in French, Ukrainian, and English.

Manage total revenue for 3Shape’s dental technology portfolio across assigned Indian states. Develop business and partnerships with dental laboratories and clinics, identify customer needs, close deals, negotiate terms, manage accounts, collaborate with resellers and internal teams, and grow the 3Shape brand. The role requires field-based sales development, CRM usage, strong communication, analytical thinking, relationship building, and willingness to travel.

Designs and develops optical imaging and illumination subsystems for dental 3D scanners, taking them from concept through manufacturing, calibration, verification, and product release. Responsibilities include optical modeling, component specification, prototype measurement, tolerance analysis, supplier collaboration, image-quality and calibration work, and medical-device documentation. The role requires strong cross-functional collaboration with mechanical, electronics, software, test, production, quality, and regulatory teams.

Supports and optimizes India operations, including 3PL and accounting partner coordination, customs clearance, inventory and warehouse management, customer orders, logistics, GST invoicing, financial transaction statements, documentation, and reseller collaboration. The role requires cross-functional coordination with local and global teams, strong analytical and communication skills, advanced Excel proficiency, and operational accuracy.

Lead the global Enterprise Customer Experience and Customer Success strategy, defining customer journeys, engagement models, onboarding, training, support, adoption, retention, and growth programs. Build scalable operating models across regions, coordinate cross-functional teams, establish performance measures, analyze customer insights, and drive initiatives from strategy through implementation and measurable outcomes.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional onsite events. Manage and document customer cases in the CRM, gather required information, collaborate with internal departments, and escalate feedback. The role requires strong German and English communication, customer orientation, problem-solving, analytical thinking, multitasking, empathy, resilience, and continuous learning.

Develop and execute functional, integration, regression, and end-to-end tests for Microsoft Dynamics 365 Finance & Operations and connected enterprise applications. Validate business processes, integrations, data migrations, and system functionality; support SIT and UAT; track defects; prepare testing documentation and quality metrics; and contribute to release readiness, testing standards, and risk mitigation across ERP transformation projects.

Develop and maintain a cloud-based product configuration platform using ASP.NET Core microservices and Angular. Build infrastructure with Terraform or Pulumi, deploy through Kubernetes and Azure, and contribute to CI/CD, distributed systems, and new functionality within an agile Scrum team. The role requires collaboration across Ukrainian and Danish development teams, independent problem-solving, and occasional business travel.

Build and maintain scalable learning and capability frameworks for Product Creation teams in a complex R&D environment. Map training needs, coordinate rollout plans, establish learning cadences, support change management, and drive adoption of new processes and tools. Track capability KPIs, identify skill gaps, improve training structures, and collaborate with technical and non-technical stakeholders across the organization. This is a fixed-term maternity cover of at least 12 months with some travel.

Two-year commercial graduate program rotating through three departments, such as Finance, Strategy, IT, Sales, Marketing, and Customer Experience. The graduate will lead and support impactful projects, collaborate across global teams, receive coaching and training, and may complete an international assignment. Applicants should be completing or have recently completed a master’s degree, demonstrate strong academic performance and English proficiency, and show analytical, collaborative, adaptable, and problem-solving abilities.

Two-year technical graduate program rotating participants through three departments, such as software development, computer science, IT, data, product management, regulatory affairs, and supply chain. Graduates lead impactful projects, collaborate internationally, receive mentoring and training, and may complete an international assignment. Applicants should be completing or have recently completed a master’s degree, demonstrate strong academic performance and English proficiency, and possess analytical, problem-solving, collaborative, and adaptable qualities.

Lead the TRIOS software team in Skopje with primary responsibility for people leadership, talent development, performance management, team effectiveness, and organizational growth. Support resource planning, delivery commitments, stakeholder alignment, technical discussions, and engineering improvements while collaborating with Product Management, Architecture, Quality Assurance, and Engineering leadership.

Develops and closes B2B sales opportunities for 3Shape Audio solutions through prospecting, discovery, virtual demos, proposals, and follow-up. Manages CRM pipeline accuracy, supports reseller partners, monitors conversion and market activity, and coordinates handoffs to onboarding and customer success. Builds customer and partner relationships, provides product guidance, shares market feedback, and contributes to sales initiatives, trainings, events, and process improvements. Occasional travel may be required.