Teams at 3Shape

Leads a globally distributed Tier 3 Support team, establishing prioritization, resource allocation, escalation, knowledge-sharing, and continuous-improvement processes. Partners with regional Support, Product, R&D, PPS, and IT teams to resolve complex technical customer issues, improve service efficiency, and turn recurring problems into actionable product and support improvements. The role also identifies opportunities to apply AI, automation, and other technologies to troubleshooting and case handling.

Lead the technical direction and evolution of Lighthouse Design System across web, mobile, and on-premises software. Build and maintain scalable component libraries, establish front-end engineering standards, drive organizational adoption, mentor engineers, and partner with designers, product managers, and stakeholders to deliver accessible, high-quality experiences.

Owns the global omnichannel orchestration foundation, including journey frameworks, audience segmentation, decisioning logic, personalization, governance, and platform optimization. Acts as the business lead and super user, translating marketing needs into functional requirements and partnering with IT on integrations, development, testing, and implementation. The role also drives adoption, global standards, AI use cases, capability roadmaps, and continuous improvement across Marketing, Commercial, Data, and IT.