Teams at 321 The Agency

Prospect and qualify insurance agents, agencies, and other lead buyers through outbound calls, inbound follow-up, email, SMS, and virtual meetings. Schedule and confirm qualified meetings for Account Executives, maintain accurate CRM records, build targeted prospect lists, meet activity and conversion targets, and provide market feedback to sales and marketing leadership. The role requires high-volume phone outreach, strong communication, coachability, resilience, and comfort learning CRM, dialing, and email tools.

Develops social content strategies, captures photo and video at client locations, edits platform-specific content, and manages creator and influencer partnerships. Responsibilities include scripting, directing talent, post-production, AI-assisted workflows, trend optimization, performance analysis, asset organization, and compliance with FTC, HIPAA, and attorney advertising requirements. The role is remote but requires regular travel throughout Illinois and the Midwest, with occasional evening or weekend shoots.

Manages social media communities for multiple client accounts by responding to audiences, monitoring sentiment, handling reviews, and escalating reputation issues. Identifies and organizes user-generated content, researches and contacts influencers, coordinates creator partnerships, tracks deliverables, and supports content planning and reporting. Maintains brand voice across platforms, monitors trends and metrics, documents workflows, and uses social media, listening, scheduling, and AI-powered tools to strengthen engagement and brand loyalty.