Jobs at 1Nebula

Provide customer and product support through chat, email, and phone; diagnose and troubleshoot issues; guide users through features; manage tickets; document interactions; identify recurring problems; support onboarding and training; maintain knowledge resources; collaborate cross-functionally; and deliver actionable reports on customers’ telecom environments while meeting service-level targets.

Provide customer and product support through chat, email, and phone; troubleshoot issues, explain product features, manage support tickets, document interactions, maintain knowledge articles, identify recurring problems, assist with onboarding and training, collaborate cross-functionally, and deliver actionable reports on customers’ telecom environments.

Analyze and map business processes, gather and analyze data, build models and simulations, recommend and implement process improvements, integrate technology solutions, collaborate cross-functionally, and document optimisation efforts to drive efficiency and cost reduction.

Provide technical support and troubleshooting for SaaS applications, respond to customer inquiries, monitor application performance, test and document results, produce technical and requirements documentation, deliver user training, maintain QA processes, and collaborate with engineers. May work rotational 24-hour standby shifts and manage incoming Head Office calls.

Leads Customer Success and FinOps across three countries, owning enterprise account relationships, retention, expansion, customer health, commercial negotiations, delivery quality, service desk performance, and FinOps methodology. Reports to the Executive Committee, drives AI adoption and product feedback, manages vendors and partners, and builds high-performing multidisciplinary teams. Requires senior B2B technology customer success or service delivery leadership, enterprise stakeholder management, revenue retention accountability, and knowledge of technology expense management or cloud FinOps.

The Customer Success Analyst improves workflows and customer experiences by analyzing data, generating reports, and providing insights for operational improvement and training.

Provide timely, multi-channel support for SaaS customers: troubleshoot issues, guide product adoption, manage tickets, document interactions, onboard and train users, contribute to knowledge base, and report on telecoms environments to improve satisfaction and retention.

The Data Analyst will analyze data, identify trends, optimize efficiency, support customer service improvements, and develop automation solutions. Responsibilities include generating reports, collaborating with teams, and providing insights for better customer experience.

Provide timely customer support via chat, email, and phone; troubleshoot and escalate issues; onboard and train customers; maintain knowledge base; analyze customer data and improve processes to drive adoption and satisfaction.