Jobs at 1Nebula

Provide timely, multi-channel support for SaaS customers: troubleshoot issues, guide product adoption, manage tickets, document interactions, onboard and train users, contribute to knowledge base, and report on telecoms environments to improve satisfaction and retention.

The Customer Success Analyst improves workflows and customer experiences by analyzing data, generating reports, and providing insights for operational improvement and training.

The Data Analyst will analyze data, identify trends, optimize efficiency, support customer service improvements, and develop automation solutions. Responsibilities include generating reports, collaborating with teams, and providing insights for better customer experience.

Provide timely customer support via chat, email, and phone; troubleshoot and escalate issues; onboard and train customers; maintain knowledge base; analyze customer data and improve processes to drive adoption and satisfaction.

This internship focuses on providing customer support, resolving inquiries, diagnosing issues, and enhancing user satisfaction through guidance and training.

Analyze and map business processes, gather and analyze data, build models and simulations, recommend and implement process improvements, integrate technology solutions, collaborate cross-functionally, and document optimisation efforts to drive efficiency and cost reduction.

Provide technical support and troubleshooting for SaaS applications, respond to customer inquiries, monitor application performance, test and document results, produce technical and requirements documentation, deliver user training, maintain QA processes, and collaborate with engineers. May work rotational 24-hour standby shifts and manage incoming Head Office calls.

Provide L1 and L2 service desk support for Nebula products, triage and reduce escalations, maintain knowledge base and monitoring, assist backlog prioritization, report on operations, and handle incoming calls and rotational standby duties.

Provide customer assistance via chat, email, and phone, troubleshoot issues, guide users, document interactions, and improve customer experience.

The Technical Business Analyst bridges business needs and technical execution, analyzing requirements, interpreting data, and collaborating with stakeholders and technical teams for solution design and testing.