Jobs at 10X Health System

Owns the relationship with an outsourced Tier 1 contact center and internal escalation team, designing processes, maintaining CX content, building dashboards and reports, triaging escalations, driving QA and BPO performance, and using data and automation to improve contact center outcomes.

The Executive Assistant to the President & COO manages executive operations, workflow, and communication, ensuring efficiency and strategic focus while supporting high-level decision-making and cross-functional coordination.

Manage end-to-end patient appointment scheduling for a national telehealth platform: book and document appointments, perform outreach and reminders, recover missed visits, resolve attendance barriers, maintain HIPAA-compliant records in Salesforce/EMR, and track scheduling metrics for operational improvement.

Drive revenue team efficiency by owning analytics, reporting, CRM/dashboard administration, project implementation, onboarding and enablement, cross-functional alignment, SOPs, and QA to optimize workflows and support leadership decisions.

Lead and scale the company's digital commerce channels (Shopify storefront, marketplaces, subscriptions) to drive revenue growth. Own conversion, AOV, RPV, subscription growth, and Amazon P&L; optimize site experience, run A/B testing, manage tech stack and analytics, and build a high-performing eCommerce team.

Handle escalated customer inquiries for a health and wellness service, resolving complex cases with empathy, maintaining HIPAA-compliant records, documenting interactions in CRM, coordinating cross-functional support, scheduling and processing administrative tasks, and continuously improving service quality.

Design on-brand digital and print assets (social, web, email, ads, collateral), optimize layouts for usability and conversion, collaborate with marketing/product/content teams, maintain brand consistency, and iterate quickly using industry-standard tools and production-ready file handling.

The Payroll Administrator ensures accurate and timely payroll processing, maintains data integrity, supports compliance, and partners with Finance and HR for payroll-related activities.