Teams at 10X Health System

The Payroll Administrator ensures accurate and timely payroll processing, maintains data integrity, supports compliance, and partners with Finance and HR for payroll-related activities.

Manage the relationship between internal escalation team and outsourced Tier 1 contact center. Own content, processes, and KPIs; build dashboards, run analyses, drive QA and escalations, and implement process improvements to optimize contact center performance.

Manage end-to-end patient appointment scheduling for a national telehealth platform: book and document appointments, perform outreach and reminders, recover missed visits, resolve attendance barriers, maintain HIPAA-compliant records in Salesforce/EMR, and track scheduling metrics for operational improvement.