Expertise: Product management, AWS, microservices and DevOps
Education: Jawaharla Nehru Engineering College
Saurabh Mahajan is a senior manager for Vodafone with more than 17 years of experience in product management. He previously served as the service delivery lead for Atos. Mahajan holds a bachelor’s in computer science from Jawaharla Nehru Engineering College.
The ticket factory trap occurs when platform teams spend more time resolving Jira tickets than working on the product leading to lower morale and shadow IT. Here’s how to break the cycle.
Dark metrics like churn latency and engagement cliffs reveal the product vulnerabilities beneath the surface-level statistics. Here’s how to track them and what to do about it.
