Jeff Link
Contributing Reporter at Built In
Expertise: Tech journalism
Education: The Ohio State University; University of Michigan

Jeff Link is a Built In contributing reporter covering design, UX and product development. His work has appeared in Fast Company, Dwell, Architect and Green Building & Design. Link is a former adjunct professor of writing, rhetoric and composition at DePaul University and graduate student instructor at the University of Iowa. He holds a master of fine arts from the University of Iowa, a master of education in secondary education from The Ohio State University and a bachelor’s degree in English from University of Michigan.

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126 Articles
Waymo Knows You’re Scared of Driverless Cars. That’s Why It’s Pouring Money Into UX.
Monday.com Wants to Be Your Only Open Tab at Work
With its new app-builder feature, Monday.com is vying for an exclusive spot in the digital workspace.
7 Tips for Writing Great Product Requirements Documents
It’s your shot at selling stakeholders on your vision. Don’t waste it.
Embedding Inclusive Design Throughout the Product Life Cycle
Planning ahead can save you lots of headaches.
Starbucks is King of Mobile-Order Apps. But It's Far From Perfect.
Everyone but me seemed to be using the Starbucks app. I set out to investigate what’s up with that.
wooden blocks being placed in a row with colorful flags on each
These roadmap tools will help keep your product development efforts on track.
Why Racial Bias Still Haunts Speech-Recognition AI
Voice-to-text is far less accurate for Black speakers. Fixing that requires a deeper look at training set representation.