Jeff Link
Contributing Reporter at Built In

Jeff Link is a Built In contributing reporter covering design, UX and product development. His work has appeared in Fast Company, Dwell, Architect and Green Building & Design. Link is a former adjunct professor of writing, rhetoric and composition at DePaul University and graduate student instructor at the University of Iowa. He holds a master of fine arts from the University of Iowa, a master of education in secondary education from The Ohio State University and a bachelor’s degree in English from University of Michigan.

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A pair of headphones around a coin labeled NFT and surrounded by cryptocurrency.
Aug 09, 2022
And why artists like Julian Lennon, son of the legendary Beatle, are getting in on the game.
Design thinking is a research and product development framework focused on research, ideation, and testing.
Aug 09, 2022
It all starts with understanding the problem you’re solving.
What Is Information Architecture in UX?
Jul 29, 2022
Information architecture has been compared to a road map, a library and a musical score. Here’s why it’s so important to user engagement.
salary negotiation how to make a counter offer
Jul 15, 2022
When it comes to salary negotiation, you have more power than you think.
A kanban board icon and a scrum loop icon intersecting to show the differences and similarities of both product management ideologies.
Jun 28, 2022
Well, it depends on your budget, development goals and work culture.
jobs to be done framework
Jun 28, 2022
A guide to understanding the Jobs to Be Done framework and why it’s so popular.
A wheelchair with health icons around it representing the health factors monitored by remote health devices.
May 31, 2022
Some products lay privacy concerns by the wayside.
A pattern of emojis expressing surprise, laughter, anger and sadness.
May 17, 2022
If you’re wondering whether to use that emoji, maybe don’t? 🤔
A pattern of both agile and waterfall development icons. A series of steps is used to represent waterfall development and an cycle is used to represent agile development.
Apr 22, 2022
The answer depends largely on your access to decision-makers.
A close up image of a Rolodex and its use of friction in its design.
Mar 22, 2022
‘Don’t make me think’ doesn’t always help your user.
user acceptance testing
Mar 22, 2022
User acceptance testing tells designers if ideas resonated with users. Here are seven steps to get it right.
A group of Samsung's Galaxy Z Flip 3 phones lined up in their hinged state.
Mar 08, 2022
Flexible-display phones are only the first step.