Warner Bros. Discovery’s new offices in Mexico City offer more than just a visual nod to iconic franchises like Friends and Harry Potter. While employees and visitors can enjoy a coffee at a replica of Central Perk or stumble upon Platform 9 3/4, the space has a deeper purpose: it serves as a critical operations center.
The Mexico Capability Center is designed to provide the solutions and services that enable the Warner Bros. Discovery team to act quickly, deliver impactful results and shape the future of the media and entertainment industry.
Graeme Hastings, head of global business services strategy and transformation and leader of the Mexico Capability Center, emphasized that the Mexico City office represents a forward-thinking approach to the workplace, blending both physical and digital environments to create a space where teams can seamlessly collaborate and innovate.
“We are creating a new collaborative office space that combines cutting-edge technology and innovation through the Mexico Capability Center,” he said. “This project reflects our visionary approach to work, allowing us to create both a physical and digital environment where teams can innovate seamlessly. Over the next year, I am eager to see how this space will foster greater collaboration and drive innovative ideas that will contribute to the company’s success.”
By leveraging the latest technologies and creating an environment that encourages creativity, the Mexico Capability Center is poised to play a pivotal role in the company’s ongoing evolution. This space aims to be a hub where ideas converge and groundbreaking solutions emerge, setting a new standard for how Warner Bros. Discovery approaches its global operations.
Built In caught up with Hastings to learn his leadership and the opportunities available for talent joining the Mexico City team.
What’s your vision for leading your team?
My vision for leading the team is based on achieving results through constant innovation, continuous improvement and feedback.
I believe leadership is about empowering others to achieve excellence while maintaining an unwavering focus on innovation. Every challenge is an opportunity to break boundaries, and I encourage my team to embrace a mindset where creativity and data-driven strategies coexist. Success is achieved by continuously evolving, experimenting and staying at the forefront of a rapidly changing industry.
“Every challenge is an opportunity to break boundaries, and I encourage my team to embrace a mindset where creativity and data-driven strategies coexist.”
How do you build team culture at Warner Bros. Discovery?
We cultivate an inclusive team culture that values every voice, regardless of hierarchy. We focus on engaging all levels of talent, bringing people together based on their unique skills and perspectives — a principle we call #OneTeam. This collaborative environment is essential because it ensures that diverse ideas fuel our innovation, allowing us to meet the changing demands of the market. At Warner Bros. Discovery, the absence of rigid hierarchies fosters open communication, mutual respect and a shared commitment to achieving exceptional results with speed.
Warner Bros. Discovery’s Guiding Principles
#OneTeam is part of Warner Bros. Discovery’s set of guiding principles. Those principles include:
- Act as one team
- Create what’s next
- Empower storytelling
- Champion inclusion
- Dream it and own it
How do you help your team grow their careers? What tools and support do you offer to allow them to stretch their skills?
Professional growth is a priority, and I am committed to helping each team member reach their full potential. This begins with regular and constructive feedback, tailored to individual goals. We also offer empowerment opportunities through challenging projects, continuous mentorship and a supportive environment that allows people to step out of their comfort zone without the fear of failure. This combination of guidance and autonomy helps our team develop new skills, expand their expertise and gain confidence in their roles.
I believe that the integration of technology and collaboration across borders will continue to shape the future of our industry. I’m passionate about leveraging these tools to create an inclusive, high-performing environment where teams are empowered to innovate and generate real impact on a global scale.
What is the employee value proposition for those thinking about joining Warner Bros. Discovery?
Working at Warner Bros. Discovery offers unparalleled global exposure in a dynamic and exciting industry. Employees have the opportunity to work cross-functionally with diverse teams across different regions, which accelerates both their personal and professional growth. There are opportunities for career progression, and hands-on experience in an innovative environment ensures that people gain a unique and high-impact skill set that prepares them for leadership roles in the future.
“Working at Warner Bros. Discovery offers unparalleled global exposure in a dynamic and exciting industry.”
