How Fulcrum GT’s Mission-Driven Culture Brings Together Employee Empowerment and Customer-Centric Solutions

When the team at Fulcrum GT rolled out the red carpet for a new platform called RAPIDx, the moment was especially significant for two reasons. 

One: The platform, a legal services procurement and payment tool, was created to address a need amongst clients that Fulcrum GT  was aptly able to see, thanks to the team’s unique collective skill set in the legal and software industries.They saw that law firms needed better visibility into data from outside counsels, and thus the creation of RAPIDx was set in motion. 

Two: The team’s unique set of skills discovered the need, but it was the company’s mission-driven culture — one built on diversity, open communication and customer advocacy — that made the development process a perfect example of how Fulcrum GT chooses to operate. 

“It was the result of tireless collaboration among teams spread across multiple offices worldwide,” said Minela Halilovic, human resources manager at Fulcrum GT. “Engineers, data analysts, legal experts and project managers from diverse backgrounds came together to shape RAPIDx into a revolutionary platform.” 

For Halilovic, the new platform is just one of many examples that show how passionate Fulcrum GT team members are about solving customer problems and collaborating with one another. 

“Our team members are at the heart of Fulcrum GT’s mission and culture,” she said. “They actively contribute to and celebrate our values through initiatives like our Innovation Lab, where they collaborate on groundbreaking projects.”

The Innovation Lab was where RAPIDx began, and is an example of one of the many ways that the company tries to empower employees. 

“This cross-functional collaboration allowed us to leverage the unique expertise and perspectives of each team member, ensuring that RAPIDx was not just innovative but also comprehensive in addressing the industry’s needs,” she added. “Stories like this exemplify how our team members embody and strengthen our culture, driving the company forward.”

The company makes a point to build tangible support systems and practices that reinforce Fulcrum’s mission-driven culture; things like an open-door communication policy, carved out time for community service and an initiative that champions diversity and female empowerment in tech.

When Built In spoke with Halilovic to learn more about what Fulcrum’s mission-driven culture looks like in action. She used words like: inclusive, respect, care, customer-centric solutions and innovation all to describe what it’s like to work at Fulcrum GT and with such a passionate team. 

We will let her take it from here. 

 

What’s your role at Fulcrum GT?

As manager of human resources, I oversee the HR department, ensuring alignment with organizational goals. I lead HR initiatives, managing employee relations, recruitment, performance management and compliance with labor laws. As HR manager, I act as a strategic partner to leadership, fostering a positive workplace culture.

 

What’s your vision for leading your team? 

At Fulcrum GT, my vision for leading the team revolves around empowering each member to push beyond boundaries while fostering a culture of respect, care and innovation. We empower and encourage staff to challenge convention to discover novel answers to our markets’ myriad challenges. 

Our innovation goals at Fulcrum GT are driven by a desire to improve performance, enhance the quality of life for our employees and customers, and make a positive impact on the communities we serve. 

 

“Our innovation goals are driven by a desire to improve performance, enhance the quality of life for our employees and customers, and make a positive impact on the communities we serve.” 

We are committed to driving meaningful innovation that creates lasting value through employee empowerment, customer-centric solutions, community engagement, environmental sustainability, collaboration and impact measurement. This holistic approach not only drives excellence but creates a sense of belonging and support — making Fulcrum GT a truly special place to work.

 

What structures or policies support Fulcrum GT’s values, culture and mission?

Fulcrum GT has implemented several structures and policies that reinforce our values, culture and mission. Our open-door policy ensures that communication flows freely across all levels of the organization, fostering respect and collaboration. Regular training and development programs promote continuous learning and thought leadership. 

This process starts at a grassroots level through our expansive annual intern program, which has served as an incubator for new businesses and products now live in the market. We also have a robust recognition system that celebrates individual and team achievements, reinforcing accountability and client success. 

The launch of Fulcrum Cares has ensured that our company values extend into local and global charitable projects. Additionally, our flexible work arrangements and wellness initiatives demonstrate our commitment to care and support, nurturing creativity and resilience.

Notably, our Women in Technology initiative champions diversity and female empowerment in tech, further solidifying our inclusive culture. These structures collectively ensure that our values are actively practiced and reinforced daily.

 

How do you build team culture that feeds into your mission? 

Building team culture at Fulcrum GT involves a blend of regular team-building activities, transparent communication and a strong emphasis on mutual respect and support. Our culture manifests through open forums, collaborative projects and social events that bring our team closer together.

 

Why is that important for the work that you do in the legal industry?

This inclusive environment fosters creativity and resilience, enabling us to tackle challenges head-on. Such a culture is crucial for our work in the legal tech industry, as it drives innovation and ensures that our solutions are both cutting-edge and reliable. By investing in our people and nurturing their growth, we create a dynamic and motivated team capable of delivering unparalleled outcomes for our clients.

 

How do you help your team to grow their careers? What tools and support do you offer to allow them to stretch their skills?

Fulcrum GT is deeply committed to the career growth of our team members. We provide a range of tools and support mechanisms, including personalized development plans, access to industry-leading training programs and mentorship opportunities with senior leaders. 

Our regular workshops and seminars focus on both technical skills and soft skills, ensuring holistic development. We also encourage cross-functional projects that allow team members to explore different aspects of the business and stretch their skills. By fostering a learning environment and providing continuous feedback, we help our team members reach their full potential and stay ahead in their careers.

 

What is the employee value proposition for those thinking about joining Fulcrum GT? 

The employee value proposition at Fulcrum GT is centered around a culture of respect, care and continuous growth. Joining our team means becoming part of a community that values your input, nurtures your talents and encourages innovation. Our commitment to client success and thought leadership ensures that your work has a meaningful impact, both for our clients and the industry. 

 

What impact does working at Fulcrum GT have on someone’s career?

Working at Fulcrum GT accelerates your career by providing opportunities to work on cutting-edge projects, learn from industry leaders and continuously develop your skills. As our VP of Innovation and Solutions Dino Eliopulos says, “You’ll be spoiled if you ever leave,” highlighting the unique and supportive environment that sets Fulcrum GT apart.