The Copart Remote Title Express Specialist is responsible for assisting auto insurance companies with the procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. Will work on additional projects, assist with training new staff, and cross-training existing staff with a focus on working on aging inventory and problem files. Are considered Subject Matter Experts (SME) for Title Procurement.

Job Description:

• Opening/scanning mail received
• Call queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicable
• Total Loss Packets (create and send all documents required per state guidelines)
• Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee, and Copy of Title)
• Initial calls to owners/insureds (these are customer-specific tasks and it used to inform the owner of the packet that will be sent to them)
• Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed
• Follow-up calls to Lien Holders (for documents listed above in the initial call)
• Will send out revised packets to the owners/insureds as needed
• Will be held to the internal cycle times and other auditable criteria
• Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
• Launch the "Okay to Pay" the owner/insured to the Insurance company after a final review of the file for compliance
• Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations.
• Works all Misc. problem files
• Reviews new and revised packets for compliance prior to disposition to the customer
• Reviews and works all aged inventory to expedite resolution and file closure
• May be a direct POC for Copart sellers
• Other tasks as assigned by management

Required Skills and Experience

• 2 plus years of office customer service experience
• Education: HS degree
• Proficient in basic office equipment and with Microsoft products
• Ability to identify/analyze vehicle title documents within company and State guidelines
• Ability to work closely with State DMV's and Lien Holder entities
• Problem solver
• Ability to multi-task
• Basic 10 key proficiency
• Ability to work in a fast-paced environment
• Excellent communication skills -- written and verbal
• Excellent customer service skills and attitude
• Basic math skills
• Ability to delegate/prioritize work flow
• Ability to work independently or in a team environment
• Ability to read/write in English fluently and effectively
• Valid driver's license
• Occasional overtime as needed

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.