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Job Summary

We are seeking a dedicated and detail-oriented individual to join our team as a Specialist of Aggregator support. In this role, you will serve as the primary point of contact for all third-party Aggregator and delivery-related inquiries from the field, providing timely and effective support to ensure smooth operations. This candidate will also support relationships with third-party Aggregators to ensure seamless integration and efficient operations.

Duties and Responsibilities

• Collaborate with cross-functional teams to troubleshoot technical issues related to aggregator integrations and ensure timely resolution.

• Conduct regular audits of aggregator platforms to ensure compliance with brand guidelines, quality standards, and menu accuracy.

• Analyze aggregator data and generate reports to identify trends, opportunities, and areas for improvement.

• Stay updated on the latest trends and best practices in aggregator operations and make recommendations for process enhancements.

• Provide training and support to restaurant staff on aggregator processes, tools, and systems.

• Monitor aggregator performance and identify opportunities to improve visibility, order accuracy, and customer satisfaction.

• Maintain strong relationships with aggregator representatives and support the Aggregator team as needed.

• Support franchisees and corporate operators with Aggregator onboarding and growth via marketing campaigns

Education, Experience & Certifications

• Bachelor's degree in Business Administration, Marketing, Operations, or a related field.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work - but let's face it - it's also pizza! If you want a fulfilling career with a company that's always moving forward, we're the right place.

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