Senior Employee Experience Manager
JOB OVERVIEW
At AvidXchange, we view culture as a driver of performance. To support this, the Senior Teammate Experience Manager will be focused on the Teammate Engagement strategy, end to end experience analysis and culture integration which includes driving the implementation of key projects. This role plays a key part in shaping the culture and engagement strategies that drive performance and retention. We are looking for proactive, self-starter who is a data-drive problem solver with experience leading multiple experience-based strategies simultaneously.
This role reports directly to our Senior Director of Culture & Teammate Experience and will partner closely with our Learning & Development team, HR Business Partners and other Talent COEs. The implementation of the strategies will connect directly to our leaders and employees across all areas of the business.
JOB RESPONSIBILITIES
- Participate in development the Enterprise Employee Engagement strategy, researching best practices and building for the future
- Develop and execute the change management strategy for the Enterprise Teammate Engagement strategy as well as other Engagement and Culture initiatives
- Develop, plan and facilitate experiences to engage our teammates in cultural behaviors (specifically for Individual Contributor Teammates and Frontline Leaders)
- Analyze end to end Teammate Experience data to identify opportunities for engagement and retention, acting as a consultant to the HR Business Partners, Total Rewards and Learning & Development, providing summaries of gaps, opportunities and recommendations for action
- Conduct focus groups to gather qualitative information and clarify feedback on opportunities identified by quantitative measurements
- Develop Culture Activations Resources for all Teammates (with intentional focus on cross-site and remote teammates)
- Develop and enable identified culture champions throughout the organization in partnership with Talent COE members
- Partner with Learning & Development teams in the business to integrate cultural behaviors into learning experiences (and co-facilitate as needed)
- Partner with Teammate Communications to develop and execute on strategies to deepen awareness of cultural engagement initiatives
- Track and report on initiatives, analyzing their effectiveness and ROI
- Participate in or manage projects lead by the Talent Development team as needed
EXPERIENCE, QUALIFIATIONS and SKILLS
- Minimum of 8 years prior relevant experience
- Exceptional verbal and written communications skills with the ability to tailor communications by audience
- Demonstrated experience developing enterprise strategy for related focus area
- Data analysis that includes collecting, interpreting and presenting data in a way that tells an effective and comprehensive story
- Active listening with the ability to develop effective questions to find clarity
- Strong facilitation skills with proven experience across leaders and employees
- Design capability, building high-quality PowerPoint presentations to deliver both strategy and learning experiences
- Highly self-motivated, creative and willing to proactively take the lead to drive impact
- Ability and comfort navigating ambiguity with the ability to move word forward while also inspiring and motivating others
- Demonstrated change management capability, implementing enterprise wide initiatives
- Highly organized with project management experience
- Constantly strive for excellence, believe in the possibilities and act as a culture champion in every interaction
- Highly collaborative but also has the ability to create and delivery independently
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
- 401k Match up to 4%
- Parental Leave: 8 weeks 100% paid by AvidXchange***
- Discounts on Pet, Home, and Auto insurance
- BrightDime Financial Wellness Tool, offered free to teammates
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court****
- Tuition Reimbursement up to the federal maximum of $5,250*****
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Charlotte location only
***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.